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Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui; Zhu, Zhenzhong; Chen, Haipeng; Sun, Sijie - In: Journal of hospitality marketing & management 33 (2024) 2, pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
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A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen; Eugene Cheng-xi Aw; Cheng, … - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
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Humanlike robots as employees in the hotel industry : thematic content analysis of online reviews
Yu, Chung-En - In: Journal of hospitality marketing & management 29 (2020) 1, pp. 22-38
Persistent link: https://www.econbiz.de/10012256116
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Enhancing hospitality experience with service robots : the mediating role of rapport building
Qiu, Hailian; Li, Minglong; Shua, Boyang; Bai, Billy - In: Journal of hospitality marketing & management 29 (2020) 3, pp. 247-268
Persistent link: https://www.econbiz.de/10012256132
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Antecedents of customers' acceptance of artificially intelligent robotic device use in hospitality services
Lin, Hongxia; Chi, Oscar Hengxuan; Gursoy, Dogan - In: Journal of hospitality marketing & management 29 (2020) 5, pp. 530-549
Persistent link: https://www.econbiz.de/10012256150
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The mechanism of value cocreation in robotic services : customer inspiration from robotic service novelty
Xie, Lishan; Liu, Xin; Li, Dongmei - In: Journal of hospitality marketing & management 31 (2022) 8, pp. 962-983
Persistent link: https://www.econbiz.de/10013459481
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Acceptance of service robots : a meta-analysis in the hospitality and tourism industry
Ladeira, Wagner Junior; Perin, Marcelo Gattermann; … - In: Journal of hospitality marketing & management 32 (2023) 6, pp. 694-716
Persistent link: https://www.econbiz.de/10014319791
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How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? : a disruptive innovation th...
Zhang, Xingtai; Jin, Hongyan - In: Journal of hospitality marketing & management 32 (2023) 2, pp. 264-283
Persistent link: https://www.econbiz.de/10013545841
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Understanding the consequences of robotic interaction quality and outcome quality : a three-phased affordance theory-based approach
Yang, Huijun; Song, Hanqun; Xia, Lantian; Yang, Andi - In: Journal of hospitality marketing & management 33 (2024) 6, pp. 763-783
Persistent link: https://www.econbiz.de/10014564234
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Effects of robots' appearance on guest service experiences
Bakirtas, Hulya; Baser, Senem Hazel - In: Journal of hospitality marketing & management 33 (2024) 6, pp. 831-866
Persistent link: https://www.econbiz.de/10014564244