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Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina; Bilgihan, Anil; Cobanoglu, Cihan; … - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
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An attribution approach and the subsequent satisfaction, value, and loyalty of service delivery in private residence clubs
Gregory, Amy M.; Severt, Denver E.; Hahm, Jeeyeon - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 91-112
Persistent link: https://www.econbiz.de/10011453973
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Managing customer retention in private clubs using churn analysis : some empirical findings
Maier, Thomas A.; Prusty, Sagarika - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 797-819
Persistent link: https://www.econbiz.de/10011621353
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Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
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The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun; Line, Nathaniel D.; Merkebu, Jerusalem - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
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Destination marketing and visitor experiences : the development of a conceptual framework
Jiang, Yang Yang; Ramkissoon, Haywantee; Mavondo, Felix - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 653-675
Persistent link: https://www.econbiz.de/10011578892
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Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
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Segmentation of reward program members to increase customer loyalty : the role of attitudes towards green hotel practices
Tanford, Sarah; Malek, Kristin - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 314-343
Persistent link: https://www.econbiz.de/10011292862
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Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
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Effects of service experience attributes on customer attitudes and behaviours : the case of New Zealand café industry
Zhang, Miao; Kim, Peter Beomcheol; Goodsir, Warren - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 28-50
Persistent link: https://www.econbiz.de/10012176568