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~isPartOf:"Journal of hospitality marketing & management"
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Beziehungsmarketing
114
Relationship marketing
114
Consumer behaviour
72
Konsumentenverhalten
72
Customer satisfaction
70
Kundenzufriedenheit
70
Dienstleistungsqualität
61
Service quality
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Hotel industry
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Hotellerie
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Restaurant industry
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Brand management
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Markenführung
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Brand image
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Markenimage
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customer loyalty
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loyalty
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Hospitality industry
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customer satisfaction
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service quality
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Mavondo, Felix
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Ramkissoon, Haywantee
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Han, Heesup
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Jin, Naehyun Paul
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Qu, Hailin
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Journal of hospitality marketing & management
Journal of business research : JBR
671
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
595
Journal of retailing and consumer services
594
International journal of productivity and quality management : IJPQM
487
The TQM journal : the international review of organizational improvement
463
International journal of quality & reliability management
417
Industrial marketing management : the international journal for industrial and high-tech firms
412
International journal of production research
408
SpringerLink / Bücher
374
International journal of hospitality management
303
Total quality management & business excellence
280
International journal of production economics
252
The journal of services marketing
231
The service industries journal
210
The journal of business & industrial marketing
201
International journal of six sigma and competitive advantage : IJSSCA
188
Quality management journal : QMJ
185
Journal of strategic marketing
174
Journal of the Academy of Marketing Science
166
European journal of operational research : EJOR
161
International journal of electronic customer relationship management : IJECRM
145
Cogent business & management
136
Gabler Edition Wissenschaft
135
International journal of contemporary hospitality management
135
Journal of marketing
130
International journal of services and operations management
125
Journal of service research : JSR
119
Tourism management : research, policies, practice
119
International journal of quality and service sciences
118
Journal of travel and tourism marketing
116
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
110
Journal of service management
109
Journal of retailing
106
The journal of brand management : an international journal
103
Marketing intelligence & planning
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Psychology & marketing
100
International journal of business excellence
99
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ECONIS (ZBW)
122
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1
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
2
Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Yoon, Donghwan
- In:
Journal of hospitality marketing & management
27
(
2018
)
4
,
pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
Saved in:
3
Relationship marketing and customer loyalty : evidence from the Ghanaian luxury hotel industry
Narteh, Bedman
;
Agbemabiese, George Cudjoe
;
Kodua, Prince
; …
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 407-436
Persistent link: https://www.econbiz.de/10009767983
Saved in:
4
Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia
;
Goh, Ben
;
Huffman, Lynn
;
Jai, Catherine
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
Saved in:
5
Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min
;
Chen, Hsi-Tien
;
Boger, Ernest
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
Saved in:
6
Examining the key dimensions of customer experience quality in the hotel industry
Alnawas, Ibrahim
;
Hemsley-Brown, Jane
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 833-861
Persistent link: https://www.econbiz.de/10012176720
Saved in:
7
Measuring hotel guest satisfaction by using an online quality management system
Sharma, Keshav Prasad
;
Wirtz, Philip W.
;
Yu, Larry
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 445-463
Persistent link: https://www.econbiz.de/10010396149
Saved in:
8
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
9
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
10
E-service quality management of a hotel website : a scale and implications for management
Hahn, Song-Ee
;
Sparks, Beverley
;
Wilkins, Hugh
;
Jin, Xin
- In:
Journal of hospitality marketing & management
26
(
2017
)
7
,
pp. 694-716
Persistent link: https://www.econbiz.de/10011784015
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