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Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong; Shea, Linda - In: Journal of hospitality marketing & management 24 (2015) 5/6, pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
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Factors affecting the hotel's service quality : relationship marketing and corporate image
Chen, Wen-jung; Chen, Mei-liang - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 77-96
Persistent link: https://www.econbiz.de/10010358258
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Job characteristics, job satisfaction, and organizational commitment for hotel workers in Turkey
Ozturk, Ahmet Bulent; Hancer, Murat; Im, Jin Young - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 294-313
Persistent link: https://www.econbiz.de/10010396185
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Understanding employee delight and voice from the internal marketing perspective
Kim, Mi Ran; Knutson, Bonnie J.; Han, Jaebum - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 260-286
Persistent link: https://www.econbiz.de/10011292866
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An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers
Tsai, Chen-Tsang; Hsu, Hsuan; Chen, Chia-Chi - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 869-885
Persistent link: https://www.econbiz.de/10012312159
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The effects of employee voice and delight on job satisfaction and behaviors : comparison between employee generations
Kim, Mi Ran; Knutson, Bonnie J.; Choi, Laee - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 563-588
Persistent link: https://www.econbiz.de/10011578856
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The effects of perceived behavioral integrity of supervisors on employee outcomes : moderating effects of tenure
Boğan, Erhan; Dedeoğlu, Bekir Bora - In: Journal of hospitality marketing & management 26 (2017) 5, pp. 511-531
Persistent link: https://www.econbiz.de/10011754009
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Examining operating efficiency of U.S. hotels : a window data envelopment analysis approach
Xu, Xun; Geng-qing Chi, Christina - In: Journal of hospitality marketing & management 26 (2017) 7, pp. 770-784
Persistent link: https://www.econbiz.de/10011784135
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Negative word of mouse in the hotel industry : a content analysis of online reviews on luxury hotels in Jordan
Dinçer, Mithat Zeki; Alrawadieh, Zaid - In: Journal of hospitality marketing & management 26 (2017) 8, pp. 785-804
Persistent link: https://www.econbiz.de/10011784142
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Social media marketing : applying the uses and gratification theory in the hotel industry
Choi, Eun-Kyong Cindy; Fowler, Deborah; Goh, Ben; Yuan, … - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 771-796
Persistent link: https://www.econbiz.de/10011621351