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~isPartOf:"Journal of hospitality marketing & management"
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Dienstleistungsqualität
137
Service quality
137
Customer satisfaction
96
Kundenzufriedenheit
96
Consumer behaviour
78
Konsumentenverhalten
78
Beziehungsmarketing
54
Relationship marketing
54
Hotel industry
49
Hotellerie
49
Gastronomie
32
Restaurant industry
32
Beschwerdemanagement
24
Complaint management
24
service quality
20
Hospital
17
Krankenhaus
17
Hospitality industry
16
Customer service
15
Gastgewerbe
15
Kundenservice
15
Emotion
13
Viral marketing
12
Virales Marketing
12
customer loyalty
12
customer satisfaction
12
service failure
11
hospitality
10
satisfaction
10
Brand image
9
Brand management
9
Markenführung
9
Markenimage
9
Quality management
9
Qualitätsmanagement
9
Product quality
8
Produktqualität
8
Arbeitsverhalten
7
Holiday behaviour
7
Urlaubsverhalten
7
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English
142
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Goh, Ben
3
Jin, Naehyun Paul
3
Li, Minglong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Prentice, Catherine
3
Sparks, Beverley
3
Wilkins, Hugh
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Amin, Muslim
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Assaker, Guy
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Bai, Billy
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Bowden, Jana
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Cobanoglu, Cihan
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Fan, Alei
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Gil Saura, Irene
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Grobelna, Aleksandra
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Gursoy, Dogan
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Han, Heesup
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Herington, Carmel
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Hsu, Cathy H. C.
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Huffman, Lynn
2
Khoo-Lattimore, Catheryn
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Kim, Kyungmin
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Kim, Peter Beomcheol
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Koc, Erdogan
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Lee, Seonjeong
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Miao, Li
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O'Connor, Peter
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Prayag, Girish
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Qiu, Hailian
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Qu, Hailin
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Ro, Heejung
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Severt, Denver E.
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Torres, Edwin N.
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Wong, IpKin Anthony
2
Abubakar, Binta
1
Ahn, Tae-hong
1
Al-Ansi, Amr
1
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Journal of hospitality marketing & management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
664
International journal of productivity and quality management : IJPQM
514
The TQM journal : the international review of organizational improvement
494
Auditing : a journal of practice & theory
471
International journal of quality & reliability management
457
Benchmarking: An International Journal
445
International journal of hospitality management
422
International journal of production research
391
Journal of retailing and consumer services
335
The service industries journal
320
Total quality management & business excellence
301
Benchmarking : an international journal ; BIJ
300
IMF Staff Country Reports
296
Journal of business research : JBR
296
Managerial auditing journal
288
International Journal of Quality & Reliability Management
268
NBER working paper series
267
The accounting review : a publication of the American Accounting Association
266
Working paper / National Bureau of Economic Research, Inc.
258
International journal of production economics
250
SpringerLink / Bücher
241
International journal of auditing : IJA
237
NBER Working Paper
233
Quality management journal : QMJ
223
Accounting horizons : a quarterly publication of the American Accounting Association
218
The journal of services marketing
210
WPg : Kompetenz schafft Vertrauen
190
Cogent business & management
188
International journal of six sigma and competitive advantage : IJSSCA
187
European journal of operational research : EJOR
171
International journal of services and operations management
171
International journal of contemporary hospitality management
170
International journal of quality and service sciences
167
Journal of air transport management
165
Journal of accounting and public policy
152
The TQM Magazine
146
Services marketing quarterly
142
Tourism management : research, policies, practice
141
Health care management review : HCM review
140
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ECONIS (ZBW)
142
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1
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
2
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
3
Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min
;
Chen, Hsi-Tien
;
Boger, Ernest
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
Saved in:
4
Measuring hotel guest satisfaction by using an online quality management system
Sharma, Keshav Prasad
;
Wirtz, Philip W.
;
Yu, Larry
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 445-463
Persistent link: https://www.econbiz.de/10010396149
Saved in:
5
Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia
;
Goh, Ben
;
Huffman, Lynn
;
Jai, Catherine
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
Saved in:
6
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
7
E-service quality management of a hotel website : a scale and implications for management
Hahn, Song-Ee
;
Sparks, Beverley
;
Wilkins, Hugh
;
Jin, Xin
- In:
Journal of hospitality marketing & management
26
(
2017
)
7
,
pp. 694-716
Persistent link: https://www.econbiz.de/10011784015
Saved in:
8
Understanding the consequences of robotic interaction quality and outcome quality : a three-phased affordance theory-based approach
Yang, Huijun
;
Song, Hanqun
;
Xia, Lantian
;
Yang, Andi
- In:
Journal of hospitality marketing & management
33
(
2024
)
6
,
pp. 763-783
Persistent link: https://www.econbiz.de/10014564234
Saved in:
9
Examining the key dimensions of customer experience quality in the hotel industry
Alnawas, Ibrahim
;
Hemsley-Brown, Jane
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 833-861
Persistent link: https://www.econbiz.de/10012176720
Saved in:
10
Consumer perceptions of resort fees and their impact on hotel selection
Roe, Susan J.
;
Repetti, Toni
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 564-578
Persistent link: https://www.econbiz.de/10010402061
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