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Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
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Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho; Loureiro, Sandra Maria Correia; … - In: Journal of hospitality marketing & management 28 (2019) 2, pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
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Predicting hotel book intention : the influential role of helpfulness and advocacy of online reviews
Ghosh, Tathagata - In: Journal of hospitality marketing & management 27 (2018) 3, pp. 299-322
Persistent link: https://www.econbiz.de/10011880405
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The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee; Mattila, Anna S. - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
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Measuring memorable dining experiences and related emotions in fine dining restaurants
Tsaur, Sheng-Hshiung; Lo, Pei-Chun - In: Journal of hospitality marketing & management 29 (2020) 8, pp. 887-910
Persistent link: https://www.econbiz.de/10012384379
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Esthetic dining experience : the relations among aesthetic stimulation, pleasantness, memorable experience, and behavioral intentions
Horng, Jeou-Shyan; Hsu, Hsuan - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 419-437
Persistent link: https://www.econbiz.de/10012549264
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The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae; Lee, Sanggun; Joo, Young Min - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
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Impact of the antecedents of electronic word of mouth on consumer based brand equity : a study on the hotel industry
Sijoria, Charu; Mukherjee, Srabanti; Datta, Biplab - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 1-27
Persistent link: https://www.econbiz.de/10012176565
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Social customer relationship management : An integrated conceptual framework
Dewnarain, Senika; Ramkissoon, Haywantee; Mavondo, Felix - In: Journal of hospitality marketing & management 28 (2019) 2, pp. 172-188
Persistent link: https://www.econbiz.de/10012176600
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Examining the impacts of positive and negative online consumer reviews on behavioral intentions : role of need for cognitive closure and satisfaction guarantees
Sharifi, Seyed Shahin - In: Journal of hospitality marketing & management 28 (2019) 4, pp. 397-426
Persistent link: https://www.econbiz.de/10012176669