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~isPartOf:"Journal of hospitality marketing & management"
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Trust building via negotiation...
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Customer satisfaction
153
Kundenzufriedenheit
153
Consumer behaviour
104
Konsumentenverhalten
104
Dienstleistungsqualität
98
Service quality
98
Beziehungsmarketing
69
Relationship marketing
69
Hotel industry
54
Hotellerie
54
Gastronomie
35
Restaurant industry
35
Confidence
27
Vertrauen
27
Beschwerdemanagement
20
Complaint management
20
Emotion
19
Viral marketing
19
Virales Marketing
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satisfaction
18
service quality
18
customer satisfaction
17
trust
17
Arbeitszufriedenheit
16
Brand image
16
Brand management
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Job satisfaction
16
Markenführung
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Markenimage
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Holiday behaviour
15
Urlaubsverhalten
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Hospital
14
Krankenhaus
14
Customer service
13
Kundenservice
13
Gastgewerbe
12
Hospitality industry
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Internet marketing
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Online-Marketing
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customer loyalty
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English
174
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Han, Heesup
4
Bilgihan, Anil
3
DiPietro, Robin B.
3
Goh, Ben
3
Huang, Songshan
3
Kim, Mi Ran
3
Prayag, Girish
3
Qu, Hailin
3
Ramkissoon, Haywantee
3
Tang, Liang
3
Assaker, Guy
2
Baloglu, Seyhmus
2
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2
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2
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2
Erdem, Mehmet
2
Fan, Alei
2
Gregory, Amy M.
2
Grobelna, Aleksandra
2
Gursoy, Dogan
2
Hsiao, Aaron
2
Karatepe, Osman M.
2
Kim, Peter Beomcheol
2
Knutson, Bonnie J.
2
Koc, Erdogan
2
Lee, Yong-Ki
2
Lehto, Xinran Y.
2
Lim, Weng Marc
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Lin, Ingrid Y.
2
Line, Nathaniel D.
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Liu, Chih-Hsing
2
Ma, Emily
2
Mattila, Anna S.
2
Mavondo, Felix
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2
Mostafa Rasoolimanesh, S.
2
Nunkoo, Robin
2
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2
Okumus, Fevzi
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Journal of hospitality marketing & management
Journal of business research : JBR
541
Journal of retailing and consumer services
532
International journal of hospitality management
414
Journal of economic behavior & organization : JEBO
288
Games and economic behavior
276
Discussion paper series / IZA
227
SpringerLink / Bücher
227
IZA Discussion Papers
219
NBER working paper series
219
CESifo working papers
217
Working paper / National Bureau of Economic Research, Inc.
215
The journal of services marketing
208
The service industries journal
207
Discussion paper / Centre for Economic Policy Research
199
Tourism management : research, policies, practice
199
Industrial marketing management : the international journal for industrial and high-tech firms
196
Economics letters
190
Journal of travel and tourism marketing
189
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
182
NBER Working Paper
178
Group decision and negotiation
175
Journal of economic theory
172
International journal of contemporary hospitality management
170
Working paper
167
CESifo Working Paper
154
Journal of business ethics : JOBE
149
Cogent business & management
148
MPRA Paper
139
Journal of economic psychology : research in economic psychology and behavioral economics
137
Management science : journal of the Institute for Operations Research and the Management Sciences
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
124
IZA Discussion Paper
114
Asia Pacific journal of marketing and logistics
112
Europäische Hochschulschriften / 5
109
Psychology & marketing
109
Services marketing quarterly
105
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
104
Journal of air transport management
99
Service business
99
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ECONIS (ZBW)
174
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1
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174
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1
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
2
Examining the impacts of positive and negative online consumer reviews on behavioral intentions : role of need for cognitive closure and satisfaction guarantees
Sharifi, Seyed Shahin
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 397-426
Persistent link: https://www.econbiz.de/10012176669
Saved in:
3
Generational profiles in value co-creation interactions
Shulga, Lenna V.
;
Busser, James A.
;
Kim, Hyelin
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 196-217
Persistent link: https://www.econbiz.de/10011848350
Saved in:
4
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
5
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction,
trust
, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
6
Investigating the impact of customer brand identification on hospitality brand loyalty : a social identity perspective
Rather, Raouf Ahmad
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 487-513
Persistent link: https://www.econbiz.de/10011919919
Saved in:
7
Examining an integrated model of green image, perceived quality, satisfaction,
trust
, and loyalty in upscale hotels
Assaker, Guy
;
O'Connor, Peter
;
El Haddad, Rania
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 934-955
Persistent link: https://www.econbiz.de/10012384382
Saved in:
8
The influence of
trust
on repeat tourism : the Mauritian case study
Sannassee, Raja Vinesh
;
Seetanah, Boopendra
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 770-789
Persistent link: https://www.econbiz.de/10011433710
Saved in:
9
Rethinking the role of power and
trust
in tourism planning
Nunkoo, Robin
;
Gursoy, Dogan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 512-522
Persistent link: https://www.econbiz.de/10011499276
Saved in:
10
The impact of brand prestige on
trust
, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
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