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Relationship marketing and customer loyalty : evidence from the Ghanaian luxury hotel industry
Narteh, Bedman; Agbemabiese, George Cudjoe; Kodua, Prince; … - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 407-436
Persistent link: https://www.econbiz.de/10009767983
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Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul; Line, Nathaniel D.; Yoon, Donghwan - In: Journal of hospitality marketing & management 27 (2018) 4, pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
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Assessing the web-based destination marketing activities : a relationship marketing perspective
Cobos, Liza M.; Wang, Youcheng; Okumus, Fevzi - In: Journal of hospitality marketing & management 18 (2009) 4, pp. 421-444
Persistent link: https://www.econbiz.de/10003862061
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Factors influencing organizational responses to guest complaints : cases of Hong Kong and Northern Cyprus
Ekiz, Erdogan H. - In: Journal of hospitality marketing & management 18 (2009) 6, pp. 539-573
Persistent link: https://www.econbiz.de/10003887182
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Customer engagement : a framework for assessing customer-based-brand relationships ; the case of the restaurant industry
Bowden, Jana - In: Journal of hospitality marketing & management 18 (2009) 6, pp. 574-596
Persistent link: https://www.econbiz.de/10003887184
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Recovery strategies for service failures: the case of restaurants
Silber, Ilan; Israeli, Aviad; Bustin, Adi; Zvi, Ofir Ben - In: Journal of hospitality marketing & management 18 (2009) 7, pp. 730-740
Persistent link: https://www.econbiz.de/10003893337
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The determinants of loyalty in hotels
Wilkins, Hugh; Merrilees, Bill; Herington, Carmel - In: Journal of hospitality marketing & management 19 (2010) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10003978543
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Managing a hotel's image on TripAdvisor
O'Connor, Peter - In: Journal of hospitality marketing & management 19 (2010) 7, pp. 754-772
Persistent link: https://www.econbiz.de/10008701700
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The impact of virtual worlds on word-of-mouth : improving social networking and servicescape in the hospitality industry
Kim, Jungsun; Hardin, Andrew - In: Journal of hospitality marketing & management 19 (2010) 7, pp. 735-753
Persistent link: https://www.econbiz.de/10008701701
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Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong; Shea, Linda - In: Journal of hospitality marketing & management 24 (2015) 5/6, pp. 532-553
Persistent link: https://www.econbiz.de/10011349968