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~isPartOf:"Journal of international economics"
~isPartOf:"Services marketing quarterly"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
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Customer satisfaction
101
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Dienstleistungsqualität
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94
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65
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65
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Zolfagharian, Mohammad Ali
2
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Journal of international economics
Services marketing quarterly
Journal of international money and finance
64
Applied economics
63
The American economic review
46
Economics letters
41
Applied financial economics
38
The review of economics and statistics
38
International journal of hospitality management
35
The economic journal : the journal of the Royal Economic Society
33
The journal of economic history
33
The journal of finance : the journal of the American Finance Association
31
Journal of money, credit and banking : JMCB
29
Journal of macroeconomics
28
Economic modelling
27
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
European economic review : EER
24
Journal of business research : JBR
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The journal of futures markets
24
Economic inquiry : journal of the Western Economic Association International
23
Journal of banking & finance
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Research policy : policy, management and economic studies of science, technology and innovation
23
The journal of real estate finance and economics
22
International review of economics & finance : IREF
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
Global finance journal
20
Journal of monetary economics
20
The journal of services marketing
20
The review of financial studies
20
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
19
Journal of international financial markets, institutions & money
19
Oxford economic papers
19
Oxford bulletin of economics and statistics
18
Industrial marketing management : the international journal for industrial and high-tech firms
17
International journal of finance & economics : IJFE
17
Journal of economics & business
17
Review / Federal Reserve Bank of St. Louis
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The review of income and wealth : journal of the International Association for Research in Income and Wealth
17
The service industries journal
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Business history review
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ECONIS (ZBW)
37
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1
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37
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1
Take it back : the impact of dynamic consumer goals in return and exchange interactions
Droms, Courtney M.
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 67-85
Persistent link: https://www.econbiz.de/10009726519
Saved in:
2
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
3
Satisfaction and customer loyalty link : the moderating role of service locus of control
Leisen Pollack, Birgit
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 18-33
Persistent link: https://www.econbiz.de/10009726522
Saved in:
4
The impact of social presence on technology based self-service use : the role of familiarity
Kinard, Brian R.
;
Capella, Michael L.
;
Kinard, Jerry L.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 303-314
Persistent link: https://www.econbiz.de/10003865584
Saved in:
5
Is participation in green service programs good business for retailers? : an exploratory study of used oil recycling
Tootelian, Dennis H.
;
Gallagher, Glenn
- In:
Services marketing quarterly
30
(
2009
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10003846790
Saved in:
6
Consumer attitude toward outsourcing of technical support services : an exploratory study
Koku, Paul Sergius
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 315-332
Persistent link: https://www.econbiz.de/10003900698
Saved in:
7
Consumer perceptions of service innovativeness and personal control
Zolfagharian, Mohammad Ali
;
Paswan, Audhesh
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 89-105
Persistent link: https://www.econbiz.de/10003953055
Saved in:
8
Toward an improved understanding of online customer service delivery to millennials
Hodge, Sharon K.
;
Honeycutt, Earl D.
;
Shipley, Danica
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 33-47
Persistent link: https://www.econbiz.de/10012179154
Saved in:
9
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
10
The CCP scale : measuring customer co-production of services
Zolfagharian, Mohammad Ali
;
Sheng, Xiaojing
- In:
Services marketing quarterly
33
(
2012
)
3
,
pp. 211-229
Persistent link: https://www.econbiz.de/10009583091
Saved in:
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