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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~subject:"E-commerce"
~subject:"Supplier relationship management"
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E-commerce
Supplier relationship management
Beziehungsmarketing
226
Relationship marketing
224
Consumer behaviour
120
Konsumentenverhalten
120
Customer satisfaction
83
Kundenzufriedenheit
83
Social Web
68
Social web
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Lieferantenmanagement
42
Dienstleistungsqualität
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Service quality
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Brand management
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relationship marketing
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Palmatier, Robert W.
6
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Lilien, Gary L.
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Nor Asiah Omar
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Journal of marketing
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Industrial marketing management : the international journal for industrial and high-tech firms
273
Journal of business research : JBR
156
The journal of business & industrial marketing
133
Journal of retailing and consumer services
95
SpringerLink / Bücher
68
Technological forecasting & social change : an international journal
47
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
46
International journal of electronic customer relationship management : IJECRM
46
Journal of business-to-business marketing
46
Electronic commerce research
42
International journal of electronic marketing and retailing : IJEMR
40
International journal of business information systems : IJBIS
38
Journal of management information systems : JMIS
38
Springer eBook Collection
37
Journal of internet commerce
35
International journal of production economics
34
Journal of the Academy of Marketing Science
34
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
33
Journal of strategic marketing
33
The service industries journal
32
Information systems research : ISR
30
The journal of services marketing
28
Journal of open innovation : technology, market, and complexity
27
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
26
Asia Pacific journal of marketing and logistics
25
Electronic markets : EM ; the international journal of electronic commerce and business media
25
Journal of retailing
25
Gabler Edition Wissenschaft
24
International journal of e-business research : an official publication of the Information Resources Management Association
24
Journal of electronic commerce research : JECR
24
Service business
24
International journal of electronic commerce : IJEC
23
International journal of hospitality management
23
Business horizons
22
Electronic markets : the international journal on networked business
22
Information systems and e-business management : ISeB
22
International journal of internet marketing and advertising : IJIMA
22
Cogent business & management
21
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ECONIS (ZBW)
52
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1
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
2
The platformization of brands
Wichmann, Julian R. K.
;
Wiegand, Nico
;
Reinartz, Werner J.
- In:
Journal of marketing
86
(
2022
)
1
,
pp. 109-131
Persistent link: https://www.econbiz.de/10012794732
Saved in:
3
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
4
Offerings as digitalized interactive platforms : a conceptual framework and implications
Ramaswamy, Venkatram
;
Ozcan, Kerimcan
- In:
Journal of marketing
82
(
2018
)
4
,
pp. 19-31
Persistent link: https://www.econbiz.de/10011880516
Saved in:
5
Service satisfaction-market share relationships in partnered hybrid offerings
Becerril-Arreola, Rafael
;
Zhou, Chen
;
Srinivasan, Raji
; …
- In:
Journal of marketing
81
(
2017
)
5
,
pp. 86-103
Persistent link: https://www.econbiz.de/10011749865
Saved in:
6
The benefits of sales force automation (SFA) : an empirical examination of SFA usage on relationship quality and performance
Holloway, Betsy Bugg
;
Deitz, George D.
;
Hansen, John D.
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 223-242
Persistent link: https://www.econbiz.de/10010244789
Saved in:
7
Critical incidents and the impact of satisfaction on customer share
Doorn, Jenny van
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
4
,
pp. 123-142
Persistent link: https://www.econbiz.de/10003747976
Saved in:
8
Customers’ attribution of blame in chain store settings : the perspectives of relationship orientation
Chen, Yi-Mu
;
Huang, Tseng-Lung
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10011383851
Saved in:
9
Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
10
Conceptional study of relationship signals in the IT services sector in India
Biswas, Supriya
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 154-171
Persistent link: https://www.econbiz.de/10011633624
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