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Model of satisfaction involvin...
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Consumer behaviour
290
Konsumentenverhalten
290
Beziehungsmarketing
68
Relationship marketing
68
Customer satisfaction
51
Kundenzufriedenheit
51
Brand management
49
Markenführung
49
Brand image
45
Markenimage
45
Internet marketing
31
Online-Marketing
31
Social Web
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Social web
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Dienstleistungsqualität
27
Marketing management
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Marketingmanagement
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Service quality
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USA
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United States
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Brand
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Markenartikel
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Online-Handel
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Preismanagement
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Retail trade
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Advertising effects
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Werbewirkung
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Emotion
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Advertising
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Werbung
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customer satisfaction
16
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15
Verkaufsförderung
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342
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Kumar, V.
9
Grewal, Dhruv
7
Homburg, Christian
7
Palmatier, Robert W.
7
Wieseke, Jan
7
White, Katherine
6
Dahl, Darren W.
5
Haws, Kelly L.
5
Luo, Xueming
5
MacInnis, Deborah J.
5
Schreier, Martin
5
Verhoef, Peter C.
5
Walker Reczek, Rebecca
5
Ailawadi, Kusum L.
4
Fornell, Claes
4
Fuchs, Christoph
4
Hamilton, Ryan
4
Hennig-Thurau, Thorsten
4
Houston, Mark B.
4
Melnyk, Valentyna
4
Srinivasan, Raji
4
Alavi, Sascha
3
Barone, Michael J.
3
Batra, Rajeev
3
Bijmolt, Tammo H. A.
3
Botti, Simona
3
Chandukala, Sandeep R.
3
Du, Rex Yuxing
3
Eckhardt, Giana M.
3
Fang, Eric
3
Ferraro, Rosellina
3
Habel, Johannes
3
Herrmann, Andreas
3
Hoyer, Wayne D.
3
Hult, G. Tomas M.
3
Inman, J. Jeffrey
3
Ittersum, Koert van
3
Janakiraman, Ramkumar
3
Janiszewski, Chris A.
3
Johnson, Eric J.
3
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Journal of marketing
Journal of business research : JBR
2,419
Journal of retailing and consumer services
2,082
International journal of hospitality management
1,156
International journal of consumer studies
774
Psychology & marketing
735
Journal of consumer research : JCR ; an interdisciplinary bimonthly
647
NBER working paper series
636
Working paper / National Bureau of Economic Research, Inc.
569
Journal of business ethics : JOBE
553
Discussion paper series / IZA
531
SpringerLink / Bücher
515
Tourism management : research, policies, practice
496
NBER Working Paper
491
Journal of vocational behavior
443
Cogent business & management
441
Asia Pacific journal of marketing and logistics
436
International journal of contemporary hospitality management
427
Journal of travel and tourism marketing
422
The journal of product & brand management
408
European journal of marketing : EJM
393
Journal of marketing research : JMR
393
The service industries journal
384
Journal of economic psychology : research in economic psychology and behavioral economics
373
The journal of brand management : an international journal
373
Management science : journal of the Institute for Operations Research and the Management Sciences
368
The journal of services marketing
367
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
359
Journal of marketing management : MM
358
Journal of hospitality marketing & management
350
IZA Discussion Papers
347
Journal of retailing
346
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
333
Journal of the Academy of Marketing Science
329
Journal of international consumer marketing
327
Journal of consumer behaviour : an international research review
326
Marketing letters : a journal of research in marketing
324
Technological forecasting & social change : an international journal
313
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
312
Journal of marketing communications
310
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ECONIS (ZBW)
342
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1
Negative reviews, positive impact : consumer empathetic responding to unfair word of mouth
Allard, Thomas
;
Dunn, Lea H.
;
White, Katherine
- In:
Journal of marketing
84
(
2020
)
4
,
pp. 86-108
Persistent link: https://www.econbiz.de/10012231631
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2
The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
;
Eller, …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
Saved in:
3
When does (mis)fit in customer orientation matter for frontline employees’ job satisfaction and performance?
Mengüç, Bülent
;
Auh, Seigyoung
;
Katsikeas, Constantine S.
- In:
Journal of marketing
80
(
2016
)
1
,
pp. 65-83
Persistent link: https://www.econbiz.de/10011507449
Saved in:
4
Do customers and employees enjoy service participation? : synergistic effects of self- and other-efficacy
Yim, Chi-kin
;
Chan, Kimmy Wa
;
Lam, Simon S. K.
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 121-140
Persistent link: https://www.econbiz.de/10009670256
Saved in:
5
How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.
;
Franke, George R.
;
Brown, Tom
; …
- In:
Journal of marketing
76
(
2012
)
3
,
pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
Saved in:
6
Social identity and the service-profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
Saved in:
7
Footprints in the sands of time : a comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time
Haumann, Till
;
Quaiser, Benjamin
;
Wieseke, Jan
;
Rese, Mario
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 78-102
Persistent link: https://www.econbiz.de/10010463456
Saved in:
8
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
9
How political identity shapes customer satisfaction
Fernandes, Daniel
;
Ordabayeva, Nailya
;
Han, Kyuhong
; …
- In:
Journal of marketing
86
(
2022
)
6
,
pp. 116-134
Persistent link: https://www.econbiz.de/10013438834
Saved in:
10
The malleable brand : the role of implicit theories in evaluating brand extensions
Yorkston, Eric A.
;
Nunes, Joseph C.
;
Matta, Shashi
- In:
Journal of marketing
74
(
2010
)
1
,
pp. 80-93
Persistent link: https://www.econbiz.de/10003940586
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