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Beziehungsmarketing
124
Relationship marketing
124
Consumer behaviour
57
Konsumentenverhalten
57
Customer satisfaction
51
Kundenzufriedenheit
51
Dienstleistungsqualität
23
Lieferantenmanagement
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customer satisfaction
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relationship marketing
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Kumar, V.
11
Homburg, Christian
10
Palmatier, Robert W.
9
Grewal, Rajdeep
5
Wieseke, Jan
5
Fang, Eric
4
Fornell, Claes
4
Verhoef, Peter C.
4
Haws, Kelly L.
3
Houston, Mark B.
3
Hult, G. Tomas M.
3
Lilien, Gary L.
3
Morgeson, Forrest V., III.
3
Neslin, Scott A.
3
Ruyter, Ko de
3
Voss, Glenn B.
3
Ahearne, Michael
2
Alavi, Sascha
2
Bharadwaj, Sundar G.
2
Bleier, Alexander
2
Bornemann, Torsten
2
Brady, Michael K.
2
Chan, Kimmy Wa
2
Dant, Rajiv P.
2
Dong, Beibei
2
Eggert, Andreas
2
Evanschitzky, Heiner
2
Fader, Peter
2
Falk, Tomas
2
Ferraro, Rosellina
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Ganesan, Shankar
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Godfrey, Andrea
2
Grewal, Dhruv
2
Habel, Johannes
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Hamilton, Ryan
2
Harmeling, Colleen M.
2
Haumann, Till
2
Hoyer, Wayne D.
2
Janakiraman, Ramkumar
2
Keiningham, Timothy
2
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Journal of marketing
Journal of business research : JBR
1,177
SpringerLink / Bücher
1,162
Journal of retailing and consumer services
765
Industrial marketing management : the international journal for industrial and high-tech firms
612
International journal of hospitality management
551
Springer eBook Collection
351
The service industries journal
332
Strategic management journal
314
The journal of services marketing
311
Gabler Edition Wissenschaft
280
Technological forecasting & social change : an international journal
267
Journal of strategic marketing
257
The journal of business & industrial marketing
256
Tourism management : research, policies, practice
252
Journal of the Academy of Marketing Science
237
International journal of contemporary hospitality management
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
Journal of travel and tourism marketing
227
Europäische Hochschulschriften / 5
225
Journal of hospitality marketing & management
215
Cogent business & management
214
Harvard business review : HBR
213
Long range planning : LRP ; international journal of strategic management
206
Harvard-Business-Manager : das Wissen der Besten
204
Springer eBook Collection / Business and Economics
188
Business horizons
184
International journal of production economics
178
Management decision : MD
176
International journal of electronic customer relationship management : IJECRM
173
Journal of business ethics : JOBE
170
Journal of service research : JSR
168
Asia Pacific journal of marketing and logistics
163
Journal of business strategy
158
European journal of marketing : EJM
155
Research
151
Strategy & leadership : a publication of Strategic Leadership Forum
151
Services marketing quarterly
150
Psychology & marketing
149
International journal of business information systems : IJBIS
148
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ECONIS (ZBW)
160
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1
Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011591206
Saved in:
2
Footprints in the sands of time : a comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time
Haumann, Till
;
Quaiser, Benjamin
;
Wieseke, Jan
;
Rese, Mario
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 78-102
Persistent link: https://www.econbiz.de/10010463456
Saved in:
3
Service satisfaction-market share relationships in partnered hybrid offerings
Becerril-Arreola, Rafael
;
Zhou, Chen
;
Srinivasan, Raji
; …
- In:
Journal of marketing
81
(
2017
)
5
,
pp. 86-103
Persistent link: https://www.econbiz.de/10011749865
Saved in:
4
Reexamining the market share-customer satisfaction relationship
Rego, Lopo L.
;
Morgan, Neil A.
;
Fornell, Claes
- In:
Journal of marketing
77
(
2013
)
5
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009793115
Saved in:
5
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
6
The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
;
Eller, …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
Saved in:
7
Shedding light on the dark side of firm lobbying : a customer perspective
Vadakkepatt, Gautham G.
;
Arora, Sandeep
;
Martin, Kelly D.
; …
- In:
Journal of marketing
86
(
2022
)
3
,
pp. 79-97
Persistent link: https://www.econbiz.de/10013258851
Saved in:
8
The benefit of becoming friends : complaining after service failures leads customers with strong ties to increase loyalty
Umashankar, Nita
;
Ward, Morgan K.
;
Dahl, Darren W.
- In:
Journal of marketing
81
(
2017
)
6
,
pp. 79-98
Persistent link: https://www.econbiz.de/10011776897
Saved in:
9
When does (mis)fit in customer orientation matter for frontline employees’ job satisfaction and performance?
Mengüç, Bülent
;
Auh, Seigyoung
;
Katsikeas, Constantine S.
- In:
Journal of marketing
80
(
2016
)
1
,
pp. 65-83
Persistent link: https://www.econbiz.de/10011507449
Saved in:
10
Regaining "lost" customers : the predictive power of first-lifetime behavior, the reason for defection, and the nature of the win-back offer
Kumar, V.
;
Bhagwat, Yashoda
;
Zhang, Xi Alan
- In:
Journal of marketing
79
(
2015
)
4
,
pp. 34-55
Persistent link: https://www.econbiz.de/10011304639
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