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Technology management in multi-tier chains : a case study of agency in logistics service outsourcing
Sternberg, Henrik; Mathauer, Mathias; Hofmann, Erik - In: Journal of operations management 69 (2023) 4, pp. 536-557
Persistent link: https://www.econbiz.de/10014293358
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Estimating impacts of logistics processes on online customer ratings : consequences of providing technology-enabled order tracking data to customers
Akturk, M. Serkan; Mallipeddi, Rakesh R.; Jia, Xingzhi - In: Journal of operations management 68 (2022) 6/7, pp. 775-811
Persistent link: https://www.econbiz.de/10013466496
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Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour; Golmohammadi, Davood; McFadden, … - In: Journal of operations management 38 (2015), pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
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The impact of service design and process management on clinical quality : an exploration of synergetic effects
Ding, Xin - In: Journal of operations management 36 (2015), pp. 103-114
Persistent link: https://www.econbiz.de/10011308412
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Examining the impact of clinical quality and clinical flexibility on cardiology unit performance : does experiential quality act as a specialized complementary asset?
Nair, Anand; Nicolae, Mariana; Narasimhan, Ram - In: Journal of operations management 31 (2013) 7/8, pp. 505-522
Persistent link: https://www.econbiz.de/10010226411
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Examining pathways to safety and financial performance in hospitals : a study of lean in professional service operations
Dobrzykowski, David D.; McFadden, Kathleen L.; … - In: Journal of operations management 42/43 (2016), pp. 39-51
Persistent link: https://www.econbiz.de/10011492306
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The role of quality in e-procurement performance : an empirical analysis
Vaidyanathan, Ganesh; Devaraj, Sarv - In: Journal of operations management 26 (2008) 3, pp. 407-425
Persistent link: https://www.econbiz.de/10003716226
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Special issue: Research in supply chain qualitiy
Foster, S. Thomas (contributor) - 2008
Persistent link: https://www.econbiz.de/10003745331
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Towards an understanding of supply chain quality management
Foster, S. Thomas - In: Journal of operations management 26 (2008) 4, pp. 461-467
Persistent link: https://www.econbiz.de/10003745334
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A replication and extension of quality management into the supply chain
Kaynak, Hale; Hartley, Janet L. - In: Journal of operations management 26 (2008) 4, pp. 468-489
Persistent link: https://www.econbiz.de/10003745339