//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~subject:"E-commerce"
~subject:"Retail trade"
~subject:"Supplier relationship management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
E-commerce
Retail trade
Supplier relationship management
Beziehungsmarketing
102
Relationship marketing
100
Consumer behaviour
40
Konsumentenverhalten
40
Customer satisfaction
32
Kundenzufriedenheit
32
relationship marketing
24
Lieferantenmanagement
20
Dienstleistungsqualität
18
Service quality
18
Confidence
14
Vertrauen
14
Einzelhandel
12
satisfaction
8
trust
8
Brand management
7
Emotion
7
Markenführung
7
Marketing management
7
Marketingmanagement
7
customer retention
7
Bank
6
Customer value
6
Kundenwert
6
Social Web
6
Social web
6
USA
6
United States
6
relationship quality
6
Customer retention
5
Dienstleistungssektor
5
Electronic Commerce
5
Kundenbindung
5
Service industry
5
customer relationship management
5
loyalty
5
Bibliometrics
4
Bibliometrie
4
more ...
less ...
Online availability
All
Undetermined
10
Type of publication
All
Article
32
Type of publication (narrower categories)
All
Article in journal
32
Aufsatz in Zeitschrift
32
Language
All
English
32
Author
All
Gil Saura, Irene
2
Lindsey-Mullikin, Joan
2
Nor Asiah Omar
2
Ricard, Line
2
Zuraidah Zainol
2
Abeza, Gashaw
1
Agariya, Arun Kumar
1
Agarwal, Anuja
1
Al-Hyari, Khalil
1
Al-Weshah, Ghazi A.
1
Alexander, M. Wayne
1
Algharabat, Raed
1
Alhammad, Fwwaz
1
Alnsour, Muhammed S.
1
Bardauskaite, Indre
1
Bayraktar, Azra
1
Biswas, Supriya
1
Brun, Isabelle
1
Bush, Victoria D.
1
Caemmerer, Barbara
1
Chen, Yi-Mu
1
Choi, Dooyoung
1
Deitz, George D.
1
Doyle, Jim
1
Eckert, Jim
1
Elsharnouby, Tamer
1
Ennew, Christine T.
1
Evanschitzky, Heiner
1
Fallu, Jean-Mathieu
1
Faßnacht, Martin
1
Finch, David J.
1
Gallarza-Granizo, Martina G.
1
Grewal, Dhruv
1
Hair, Neil
1
Hansen, John D.
1
Hill, Katerina E.
1
Hillenbrand, Carola
1
Holloway, Betsy Bugg
1
Huang, Tseng-Lung
1
Iyer, Gopalkrishnan R.
1
more ...
less ...
Published in...
All
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing and consumer services
284
Industrial marketing management : the international journal for industrial and high-tech firms
275
Journal of business research : JBR
203
The journal of business & industrial marketing
134
SpringerLink / Bücher
80
Journal of retailing
70
The international review of retail, distribution and consumer research
58
Technological forecasting & social change : an international journal
55
International journal of electronic marketing and retailing : IJEMR
50
International journal of retail & distribution management
50
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
49
International journal of electronic customer relationship management : IJECRM
48
The journal of services marketing
47
International journal of retail and distribution management
46
Journal of business-to-business marketing
46
International journal of production economics
43
Journal of strategic marketing
43
Electronic commerce research
42
Springer eBook Collection
42
Journal of the Academy of Marketing Science
40
International journal of business information systems : IJBIS
39
The service industries journal
39
Journal of management information systems : JMIS
38
Journal of internet commerce
37
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
34
Journal of marketing
33
Journal of open innovation : technology, market, and complexity
33
Marketing intelligence & planning
33
Information systems research : ISR
31
Asia Pacific journal of marketing and logistics
30
Cogent business & management
30
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
30
Service business
30
Gabler Edition Wissenschaft
28
Electronic markets : EM ; the international journal of electronic commerce and business media
27
International journal of e-business research : an official publication of the Information Resources Management Association
27
Psychology & marketing
27
Journal of electronic commerce research : JECR
26
Management science : journal of the Institute for Operations Research and the Management Sciences
26
more ...
less ...
Source
All
ECONIS (ZBW)
32
Showing
1
-
10
of
32
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
2
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
3
The benefits of sales force automation (SFA) : an empirical examination of SFA usage on relationship quality and performance
Holloway, Betsy Bugg
;
Deitz, George D.
;
Hansen, John D.
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 223-242
Persistent link: https://www.econbiz.de/10010244789
Saved in:
4
Customers’ attribution of blame in chain store settings : the perspectives of relationship orientation
Chen, Yi-Mu
;
Huang, Tseng-Lung
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10011383851
Saved in:
5
Companion shoppers and the consumer shopping experience
Lindsey-Mullikin, Joan
;
Munger, Jeanne Lauren
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
1
,
pp. 7-27
Persistent link: https://www.econbiz.de/10009012723
Saved in:
6
Conceptional study of relationship signals in the IT services sector in India
Biswas, Supriya
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 154-171
Persistent link: https://www.econbiz.de/10011633624
Saved in:
7
Customer interface in spiritual tourism via "synaptic
CRM
gap" : an integrative technology-based conceptual model for relationship marketing
Kaur, Gunjeet
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 326-343
Persistent link: https://www.econbiz.de/10011633662
Saved in:
8
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
Saved in:
9
Delight the customer : a predictive model for repeat purchase behavior
Alexander, M. Wayne
- In:
Journal of relationship marketing : innovations & …
11
(
2012
)
2
,
pp. 116-123
Persistent link: https://www.econbiz.de/10009567437
Saved in:
10
When relationship marketing goes wrong : opportunism and consumer well-being in consumer-bank relationships
Elsharnouby, Tamer
;
Parsons, Elizabeth
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 141-63
Persistent link: https://www.econbiz.de/10009774819
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->