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How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.; Mattila, Anna S. - In: Journal of retailing 91 (2015) 1, pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
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Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.; Sharma, Pratyush Nidhi; Morgeson, … - In: Journal of retailing 95 (2019) 1, pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
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Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.; Richards, Keith A.; Calantone, Roger J. - In: Journal of retailing 95 (2019) 2, pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
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An empirical analysis of franchisee value-in-use, investment risk and relational satisfaction
Grace, Debra; Weaven, Scott - In: Journal of retailing 87 (2011) 3, pp. 366-380
Persistent link: https://www.econbiz.de/10009380006
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Special issue: franchising and retailing
Dant, Rajiv P. (contributor) - 2011
Persistent link: https://www.econbiz.de/10009380048
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Dynamics of customer response to promotional and relational direct mailings from an apparel retailer : the moderating role of relationship strength
Gázquez-Abad, Juan Carlos; De Cannière, Marie Hélène; … - In: Journal of retailing 87 (2011) 2, pp. 166-181
Persistent link: https://www.econbiz.de/10009240264
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To jeep or not to keep : effects of online customer reviews on product returns
Minnema, Alec; Bijmolt, H. A.; Gensler, Sonja; Wiesel, … - In: Journal of retailing 92 (2016) 3, pp. 253-267
Persistent link: https://www.econbiz.de/10011566694
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Online customer experience in e-retailing : an empirical model of antecedents and outcomes
Rose, Susan; Clark, Moira; Samouel, Phillip; Hair, Neil - In: Journal of retailing 88 (2012) 2, pp. 308-322
Persistent link: https://www.econbiz.de/10009562800
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E-services quality : development of a hierarchical model
Blut, Markus - In: Journal of retailing 92 (2016) 4, pp. 500-517
Persistent link: https://www.econbiz.de/10011629507
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Bridging the B2C and B2B research divide : the domain of retailing literature
Dant, Rajiv P.; Brown, James R. - In: Journal of retailing 84 (2008) 4, pp. 371-397
Persistent link: https://www.econbiz.de/10003794919