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Relationship marketing
108
Beziehungsmarketing
107
Consumer behaviour
80
Konsumentenverhalten
80
Einzelhandel
53
Retail trade
53
Dienstleistungsqualität
42
Service quality
42
Customer satisfaction
30
Kundenzufriedenheit
30
Distribution channel
17
Online retailing
17
Online-Handel
17
Vertriebsweg
17
E-commerce
14
Electronic Commerce
14
Marketing management
13
Marketingmanagement
13
Brand management
10
Customer service
10
Kundenservice
10
Markenführung
10
Salespeople
10
Verkaufspersonal
10
Customer experience
9
Beschwerdemanagement
8
Complaint management
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Ladengestaltung
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Meta-Analyse
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Meta-analysis
7
Retailing
7
Store design
7
Brand
6
Brand image
6
Internet marketing
6
Kundenbindungsprogramm
6
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Grewal, Dhruv
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Blut, Markus
5
Noble, Stephanie M.
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Ruyter, Ko de
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Verhoef, Peter C.
4
Bolton, Ruth N.
3
Brady, Michael K.
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Lemon, Katherine N.
3
Mittal, Vikas
3
Neslin, Scott A.
3
Nordfält, Jens
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Pauwels, Koen
3
Wetzels, Martin
3
Biswas, Dipayan
2
Brock, Christian
2
Calantone, Roger J.
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Chen, Jialie
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Chiang, Jeongwen
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Gangwar, Manish
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Guha, Abhijit
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2
Schumann, Jan Hendrik
2
Smith, Jeffery S.
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Soysal, Gonca
2
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Journal of retailing
Journal of business research : JBR
795
Journal of retailing and consumer services
735
International journal of hospitality management
576
Industrial marketing management : the international journal for industrial and high-tech firms
439
The service industries journal
406
The journal of services marketing
339
SpringerLink / Bücher
299
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
254
NBER working paper series
243
International journal of contemporary hospitality management
236
Working paper / National Bureau of Economic Research, Inc.
224
The journal of business & industrial marketing
207
Journal of the Academy of Marketing Science
202
Journal of Services Marketing
201
NBER Working Paper
201
Journal of hospitality marketing & management
200
Tourism management : research, policies, practice
199
Journal of travel and tourism marketing
198
Journal of strategic marketing
192
Services marketing quarterly
185
Auditing : a journal of practice & theory
178
Cogent business & management
175
Journal of service research : JSR
174
International journal of electronic customer relationship management : IJECRM
167
Journal of service management
163
Service business
149
Asia Pacific journal of marketing and logistics
148
Journal of air transport management
148
The TQM journal : the international review of organizational improvement
147
Journal of marketing
139
European Journal of Marketing
136
International journal of quality and service sciences
131
Marketing intelligence & planning
131
International journal of productivity and quality management : IJPQM
128
International Journal of Bank Marketing
126
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
126
Psychology & marketing
125
International journal of services and operations management
123
Discussion paper series / IZA
122
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ECONIS (ZBW)
134
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1
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134
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1
Customer complaining : the role of tie strenght and information control
Mittal, Vikas
;
Huppertz, John W.
;
Khare, Adwait
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
Saved in:
2
Understanding brand and dealer retention in the new car market: the moderating role of brand tier
Verhoef, Peter C.
;
Langerak, Fred
;
Donkers, Bas
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 97-113
Persistent link: https://www.econbiz.de/10003438286
Saved in:
3
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
4
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
5
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
6
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
7
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
8
Journeying together : aligning retailer and service provider roles with collective consumer practices
Thomas, Tandy Chalmers
;
Epp, Amber M.
;
Price, Linda L.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012295803
Saved in:
9
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
10
Enhancing customer engagement through consciousness
Ghrewal, Dhruv
;
Roggeveen, Anne L.
;
Sisodia, Rajendra
; …
- In:
Journal of retailing
93
(
2017
)
1
,
pp. 55-64
Persistent link: https://www.econbiz.de/10011704690
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