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Relationship marketing
108
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107
Consumer behaviour
88
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88
Einzelhandel
69
Retail trade
69
E-commerce
48
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Online-Handel
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Vertriebsweg
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Customer satisfaction
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Kundenzufriedenheit
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Ladengestaltung
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Cronin, J. J.
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Nordfält, Jens
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Ruyter, Ko de
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Journal of retailing
Journal of business research : JBR
770
Journal of retailing and consumer services
740
SpringerLink / Bücher
486
Industrial marketing management : the international journal for industrial and high-tech firms
481
International journal of hospitality management
332
The journal of services marketing
236
The journal of business & industrial marketing
235
Electronic commerce research
218
The service industries journal
214
Journal of the Academy of Marketing Science
189
Journal of strategic marketing
185
European journal of operational research : EJOR
167
International journal of electronic customer relationship management : IJECRM
165
International journal of production economics
156
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
155
International journal of business information systems : IJBIS
149
Journal of travel and tourism marketing
148
Gabler Edition Wissenschaft
146
Management science : journal of the Institute for Operations Research and the Management Sciences
142
Springer eBook Collection
139
Journal of marketing
138
Tourism management : research, policies, practice
137
International journal of contemporary hospitality management
135
Journal of hospitality marketing & management
135
Information systems and e-business management : ISeB
134
Journal of internet commerce
131
Asia Pacific journal of marketing and logistics
129
Cogent business & management
129
International journal of electronic marketing and retailing : IJEMR
128
Marketing intelligence & planning
123
Psychology & marketing
122
European Journal of Marketing
121
Journal of service research : JSR
121
Journal of Business & Industrial Marketing
120
Springer eBook Collection / Business and Economics
120
Technological forecasting & social change : an international journal
120
Journal of service management
118
The journal of product & brand management
118
Information systems research : ISR
115
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ECONIS (ZBW)
145
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1
Computer-mediated customization tendency (CMCT) and the adaptive e-service experience
Mathwick, Charla
;
Wagner, Janet
;
Unni, Ramaprasad
- In:
Journal of retailing
86
(
2010
)
1
,
pp. 11-21
Persistent link: https://www.econbiz.de/10003969341
Saved in:
2
Building with bricks and mortar : the revenue impact of opening physical stores in a multichannel environment
Pauwels, Koen
;
Neslin, Scott A.
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 182-197
Persistent link: https://www.econbiz.de/10011308952
Saved in:
3
The hare and the tortoise : do earlier adopters of online channels purchase more?
Li, Jing
;
Konuş, Umut
;
Pauwels, Koen
;
Langerak, Fred
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 289-308
Persistent link: https://www.econbiz.de/10011309673
Saved in:
4
The impact of the multi-channel retail mix on online store choice : does online experience matter?
Melis, Kristina
;
Campo, Katia
;
Breugelmans, Els
;
Lamey, Lien
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 272-288
Persistent link: https://www.econbiz.de/10011309679
Saved in:
5
Social contagion and customer adoption of new sales channels
Bilgicer, Tolga
;
Jedidi, Kamel
;
Lehmann, Donald R.
; …
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 254-271
Persistent link: https://www.econbiz.de/10011309681
Saved in:
6
Helping firms reduce complexity in multichannel online data : a net taxonomy-based approach for customer journeys
Anderl, Eva
;
Schumann, Jan Hendrik
;
Kunz, Werner
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 185-203
Persistent link: https://www.econbiz.de/10011505019
Saved in:
7
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
8
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
9
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
10
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
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