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Rapport-building behaviors used by retail employees
Gremler, Dwayne D.; Gwinner, Kevin P. - In: Journal of retailing 84 (2008) 3, pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
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The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas; Van Vaerenbergh, Yves; Lunardo, Renaud; … - In: Journal of retailing 95 (2019) 2, pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
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Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony; Danaher, Tracey S.; Sok, Phyra - In: Journal of retailing 99 (2023) 2, pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
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How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben; Angell, Robert J.; Boyd, Eric - In: Journal of retailing 99 (2023) 2, pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
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Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
Rapp, Adam; Baker, Thomas L.; Bachrach, Daniel G.; … - In: Journal of retailing 91 (2015) 2, pp. 358-369
Persistent link: https://www.econbiz.de/10011309647
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The effectiveness of e-tailers' communication practices in stimulating sales of niche versus popular products
Meiseberg, Brinja - In: Journal of retailing 92 (2016) 3, pp. 319-332
Persistent link: https://www.econbiz.de/10011566707
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Utilitarian and hedonic motivators of shoppers' decision to consult with salespeople
Haas, Alexander; Kenning, Peter - In: Journal of retailing 90 (2014) 3, pp. 428-441
Persistent link: https://www.econbiz.de/10010408212
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Drown or blossom? : the impact of perceived chronic time pressure on retail salespeople's performance and customer-salesperson relationships
Ryari, Hanaa; Alavi, Sascha; Wieseke, Jan - In: Journal of retailing 97 (2021) 2, pp. 217-237
Persistent link: https://www.econbiz.de/10012648989
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Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.; Richards, Keith A.; Calantone, Roger J. - In: Journal of retailing 95 (2019) 2, pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
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Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald; Natter, Martin - In: Journal of retailing 95 (2019) 3, pp. 47-62
Persistent link: https://www.econbiz.de/10012130005