Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An exploratory study of relati...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Relationship marketing
104
Beziehungsmarketing
103
Consumer behaviour
72
Konsumentenverhalten
72
Customer satisfaction
52
Kundenzufriedenheit
52
Einzelhandel
51
Retail trade
51
Dienstleistungsqualität
21
Service quality
21
Online retailing
17
Online-Handel
17
Distribution channel
15
Vertriebsweg
15
E-commerce
13
Electronic Commerce
13
Customer service
11
Kundenservice
11
Marketing management
11
Marketingmanagement
11
Salespeople
11
Verkaufspersonal
11
Beschwerdemanagement
10
Brand management
10
Complaint management
10
Markenführung
10
Customer experience
9
Lieferantenmanagement
8
Supplier relationship management
8
Kundenbindungsprogramm
7
Ladengestaltung
7
Loyalty program
7
Retailing
7
Store design
7
Brand image
6
Internet marketing
6
Markenimage
6
Meta-Analyse
6
Meta-analysis
6
Online-Marketing
6
more ...
less ...
Online availability
All
Undetermined
57
Type of publication
All
Article
131
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
134
Aufsatz in Zeitschrift
134
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
2
Language
All
English
134
Author
All
Grewal, Dhruv
12
Roggeveen, Anne L.
6
Noble, Stephanie M.
5
Verhoef, Peter C.
5
Evanschitzky, Heiner
4
Ruyter, Ko de
4
Blut, Markus
3
Cronin, J. J.
3
Kumar, V.
3
Lemon, Katherine N.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Tsiros, Michael
3
Biswas, Dipayan
2
Calantone, Roger J.
2
Chen, Jialie
2
Dant, Rajiv P.
2
Fumagalli, Elena
2
Gangwar, Manish
2
Gustafsson, Anders
2
Harris, Lloyd C.
2
Hult, G. Tomas M.
2
Kopalle, Praveen K.
2
Langerak, Fred
2
Mittal, Vikas
2
Reinartz, Werner J.
2
Rudolph, Thomas
2
Schumann, Jan Hendrik
2
Sloot, Laurens M.
2
Smith, Jeffery S.
2
Soysal, Gonca
2
Wang, Jeff Jianfeng
2
Wetzels, Martin
2
Wieseke, Jan
2
Wünderlich, Nancy V.
2
Zablah, Alex R.
2
Zhang, Yufei
2
Acuti, Diletta
1
Ahearne, Michael
1
more ...
less ...
Published in...
All
Journal of retailing
Journal of business research : JBR
808
Journal of retailing and consumer services
748
International journal of hospitality management
498
Industrial marketing management : the international journal for industrial and high-tech firms
441
SpringerLink / Bücher
309
The journal of services marketing
309
The service industries journal
295
Tourism management : research, policies, practice
226
Journal of travel and tourism marketing
224
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
213
International journal of contemporary hospitality management
208
The journal of business & industrial marketing
207
Journal of hospitality marketing & management
205
Journal of the Academy of Marketing Science
204
Journal of strategic marketing
199
Ekonomika : međunarodni časopis za ekonomsku teoriju i praksu i društvena pitanja
172
International journal of electronic customer relationship management : IJECRM
168
Journal of service research : JSR
161
Cogent business & management
158
Economic annals
155
Asia Pacific journal of marketing and logistics
153
Journal of marketing
153
Psychology & marketing
149
Services marketing quarterly
149
Yugoslav survey : a record of facts and information ; quarterly
137
Journal of service management
136
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
134
European journal of marketing : EJM
131
Service business
129
Finansije : časopis za teoriju i praksu finansija
127
Marketing intelligence & planning
117
The international journal of bank marketing : IJBM
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
115
The journal of product & brand management
114
Ekonomika poljoprivrede
113
Gabler Edition Wissenschaft
110
Journal of marketing management : MM
110
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
110
The journal of brand management : an international journal
109
more ...
less ...
Source
All
ECONIS (ZBW)
134
Showing
1
-
10
of
134
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
2
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
3
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
4
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
5
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
6
When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation
Yang, Zhao
;
Algesheimer, René
;
Dholakia, Utpal
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 420-439
Persistent link: https://www.econbiz.de/10011790692
Saved in:
7
The magnitude of change effect in store remodeling
Ferraro, Carla R.
;
Danaher, Tracey S.
;
Danaher, Peter J.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 440-457
Persistent link: https://www.econbiz.de/10011790701
Saved in:
8
Creating ultimate customer loyalty through loyalty conviction and customer-company identification
Wolter, Jeremy S.
;
Bock, Dora
;
Smith, Jeffery S.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011790705
Saved in:
9
When do customers offer firms a "second chance" following a double deviation? : the impact of inferred firm motives on customer revenge and reconciliation
Joireman, Jeff
;
Grégoire, Yany
;
Devezer, Berna
;
Tripp, …
- In:
Journal of retailing
89
(
2013
)
3
,
pp. 315-337
Persistent link: https://www.econbiz.de/10009781852
Saved in:
10
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
