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Consumer behaviour
318
Konsumentenverhalten
318
Einzelhandel
142
Retail trade
142
Beziehungsmarketing
74
Relationship marketing
74
Online retailing
54
Online-Handel
54
Dienstleistungsqualität
42
Service quality
42
Preismanagement
36
Pricing strategy
36
Customer satisfaction
35
Kundenzufriedenheit
35
Brand management
33
Markenführung
33
E-commerce
30
Electronic Commerce
30
Distribution channel
28
Vertriebsweg
28
Retailing
26
Sales promotion
26
Verkaufsförderung
26
Brand
23
Marketing management
22
Marketingmanagement
22
Markenartikel
21
Food retailing
20
Internet marketing
20
Ladengestaltung
20
Lebensmitteleinzelhandel
20
Meta-Analyse
20
Meta-analysis
20
Online-Marketing
20
Store design
20
Brand image
19
Einzelhandelspreis
19
Markenimage
19
Retail price
19
Customer service
18
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10
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Article
341
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Aufsatz in Zeitschrift
344
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3
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344
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Grewal, Dhruv
17
Blut, Markus
8
Roggeveen, Anne L.
7
Verhoef, Peter C.
7
Breugelmans, Els
6
Campo, Katia
6
Nordfält, Jens
6
Ruyter, Ko de
5
Burton, Scot
4
Evanschitzky, Heiner
4
Monroe, Kent B.
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Ratchford, Brian Thomas
4
Wetzels, Martin
4
Ahlbom, Carl-Philip
3
Bearden, William O.
3
Bijmolt, Tammo H. A.
3
Biswas, Abhijit
3
Bolton, Ruth N.
3
Brady, Michael K.
3
Dass, Mayukh
3
Dekimpe, Marnik G.
3
Gauri, Dinesh Kumar
3
Geyskens, Inge
3
Guha, Abhijit
3
Hardesty, David M.
3
Haruvy, Ernan
3
Howlett, Elizabeth
3
Inman, J. Jeffrey
3
Jha, Subhash
3
Jin, Liyin
3
Khare, Adwait
3
Kukar-Kinney, Monika
3
Lamey, Lien
3
Lehmann, Donald R.
3
Levy, Michael
3
Ma, Yu
3
Mantrala, Murali K.
3
Melis, Kristina
3
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Journal of retailing
Journal of business research : JBR
2,134
Journal of retailing and consumer services
2,044
Journal of air transport management
1,161
International journal of hospitality management
963
International journal of consumer studies
776
NBER working paper series
724
Psychology & marketing
678
Working paper / National Bureau of Economic Research, Inc.
638
Journal of consumer research : JCR ; an interdisciplinary bimonthly
586
NBER Working Paper
563
The service industries journal
454
SpringerLink / Bücher
441
Tourism management : research, policies, practice
441
Asia Pacific journal of marketing and logistics
424
Management science : journal of the Institute for Operations Research and the Management Sciences
415
European Journal of Marketing
407
The journal of product & brand management
396
Journal of travel and tourism marketing
388
Journal of Consumer Marketing
380
The journal of services marketing
379
European journal of marketing : EJM
367
The journal of brand management : an international journal
360
Journal of marketing research : JMR
359
International journal of contemporary hospitality management
356
Cogent business & management
355
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of international consumer marketing
331
Journal of marketing management : MM
328
Journal of marketing
319
Journal of the Academy of Marketing Science
319
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
313
Journal of hospitality marketing & management
310
Marketing letters : a journal of research in marketing
308
International journal of retail & distribution management
306
Marketing intelligence & planning
304
Journal of marketing communications
303
The international review of retail, distribution and consumer research
300
Technological forecasting & social change : an international journal
296
Journal of fashion marketing and management
295
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ECONIS (ZBW)
344
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344
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1
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
2
Breathing down your neck! : the impact of queues on customers using a retail service
Dahm, Martin
;
Wentzel, Daniel
;
Herzog, Walter
;
Wiecek, …
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 217-230
Persistent link: https://www.econbiz.de/10011881552
Saved in:
3
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
4
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
5
Pleasantly plump : offsetting negative obesity stereotypes for frontline service employees
Cowart, Kelly O.
;
Brady, Michael K.
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10010408219
Saved in:
6
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
7
The effect of return policy leniency on consumer purchase and return decisions : a meta-analytic review
Janakiraman, Narayan
;
Srydal, Holly A.
;
Freling, Ryan
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 226-235
Persistent link: https://www.econbiz.de/10011505034
Saved in:
8
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
9
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
10
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
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