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Beyond expectations : the effe...
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Consumer behaviour
303
Konsumentenverhalten
303
Einzelhandel
134
Retail trade
134
Beziehungsmarketing
72
Relationship marketing
72
Customer satisfaction
52
Kundenzufriedenheit
52
Online retailing
48
Online-Handel
48
Preismanagement
34
Pricing strategy
34
Brand management
33
Markenführung
33
Dienstleistungsqualität
29
Service quality
29
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28
Electronic Commerce
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25
Retailing
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Vertriebsweg
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Lebensmitteleinzelhandel
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Markenimage
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Grewal, Dhruv
16
Roggeveen, Anne L.
9
Blut, Markus
6
Breugelmans, Els
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Campo, Katia
6
Monroe, Kent B.
6
Nordfält, Jens
6
Verhoef, Peter C.
6
Burton, Scot
5
Evanschitzky, Heiner
5
Kukar-Kinney, Monika
5
Ruyter, Ko de
5
Howlett, Elizabeth
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Ratchford, Brian Thomas
4
Bearden, William O.
3
Biswas, Abhijit
3
Dass, Mayukh
3
Gauri, Dinesh Kumar
3
Hardesty, David M.
3
Haruvy, Ernan
3
Hoyer, Wayne D.
3
Inman, J. Jeffrey
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Jha, Subhash
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Krishna, Aradhna
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Lamey, Lien
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Lehmann, Donald R.
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Ma, Yu
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Melis, Kristina
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Reynolds, Kristy E.
3
Rudolph, Thomas
3
Schumann, Jan Hendrik
3
Seetharaman, Seethu
3
Sethuraman, Raj
3
Shankar, Venkatesh
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Journal of retailing
Journal of business research : JBR
2,275
Journal of retailing and consumer services
2,050
International journal of hospitality management
940
NBER working paper series
856
International journal of consumer studies
770
Working paper / National Bureau of Economic Research, Inc.
730
Psychology & marketing
728
NBER Working Paper
652
Journal of consumer research : JCR ; an interdisciplinary bimonthly
647
SpringerLink / Bücher
468
Asia Pacific journal of marketing and logistics
432
Tourism management : research, policies, practice
430
Discussion paper series / IZA
427
Journal of travel and tourism marketing
404
The journal of product & brand management
403
Management science : journal of the Institute for Operations Research and the Management Sciences
397
European journal of marketing : EJM
384
Journal of business ethics : JOBE
384
Journal of marketing research : JMR
381
The journal of brand management : an international journal
374
Cogent business & management
366
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
355
The journal of services marketing
352
CESifo working papers
347
Journal of marketing management : MM
347
International journal of contemporary hospitality management
345
Journal of the Academy of Marketing Science
345
Journal of economic behavior & organization : JEBO
342
Journal of economic psychology : research in economic psychology and behavioral economics
341
Journal of consumer behaviour : an international research review
334
Journal of marketing
333
The service industries journal
330
Journal of international consumer marketing
326
Discussion paper / Centre for Economic Policy Research
323
Marketing letters : a journal of research in marketing
320
Journal of hospitality marketing & management
315
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
310
Journal of marketing communications
304
International journal of retail & distribution management
303
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ECONIS (ZBW)
336
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336
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1
Fix it or leave it? : customer recovery from self-service technology failures
Zhu, Zhen
;
Nakata, Cheryl
;
Sivakumar, K.
;
Grewal, Dhruv
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 15-29
Persistent link: https://www.econbiz.de/10009732748
Saved in:
2
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
3
The use of persuasion management strategies by identity-vulnerable consumers : the case of urban heterosexual male shoppers
Zayer, Linda Tuncay
;
Otnes, Cele
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 487-499
Persistent link: https://www.econbiz.de/10003794962
Saved in:
4
Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
Rapp, Adam
;
Baker, Thomas L.
;
Bachrach, Daniel G.
; …
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 358-369
Persistent link: https://www.econbiz.de/10011309647
Saved in:
5
The influence of trait and state narcissism on the uniqueness of mass-customized products
Bellis, Emanuel de
;
Sprott, David E.
;
Herrmann, Andreas
; …
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 162-172
Persistent link: https://www.econbiz.de/10011504992
Saved in:
6
Felling close from afar : the role of psychological distance in offsetting distrust in unfamiliar online retailers
Darke, Peter R.
;
Brady, Michael K.
;
Benedicktus, Ray L.
; …
- In:
Journal of retailing
92
(
2016
)
3
,
pp. 287-299
Persistent link: https://www.econbiz.de/10011566698
Saved in:
7
Unraveling the personalization paradox : the effect of information collection and trust-building strategies on online advertisement effectiveness
Aguirre, Elizabeth
;
Mahr, Dominik
;
Grewal, Dhruv
; …
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 34-49
Persistent link: https://www.econbiz.de/10010500763
Saved in:
8
Culture and the consumer journey
Shavitt, Sharon
;
Barnes, Aaron J.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 40-54
Persistent link: https://www.econbiz.de/10012295806
Saved in:
9
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
10
Fraudulent return proclivity : an empirical analysis
Harris, Lloyd C.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 461-476
Persistent link: https://www.econbiz.de/10003794955
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