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The effects of the salesperson...
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Relationship marketing
108
Beziehungsmarketing
107
Consumer behaviour
77
Konsumentenverhalten
77
Einzelhandel
62
Retail trade
62
Customer satisfaction
31
Kundenzufriedenheit
31
Salespeople
24
Verkaufspersonal
24
Distribution channel
22
Vertriebsweg
22
Lieferantenmanagement
21
Supplier relationship management
21
Online retailing
19
Online-Handel
19
Dienstleistungsqualität
18
Service quality
18
E-commerce
13
Electronic Commerce
13
Brand management
11
Markenführung
11
Marketing management
11
Marketingmanagement
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Confidence
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10
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10
Customer experience
9
Data protection
7
Datenschutz
7
Internet marketing
7
Ladengestaltung
7
Online-Marketing
7
Retailing
7
Store design
7
Arbeitsleistung
6
Beschwerdemanagement
6
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6
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6
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Journal of retailing
Industrial marketing management : the international journal for industrial and high-tech firms
1,348
Journal of business research : JBR
1,047
Journal of retailing and consumer services
719
The journal of business & industrial marketing
574
SpringerLink / Bücher
521
International journal of production economics
507
International journal of production research
365
International journal of hospitality management
363
European journal of operational research : EJOR
285
The service industries journal
250
Journal of the Academy of Marketing Science
249
The journal of services marketing
244
Journal of business-to-business marketing
219
Gabler Edition Wissenschaft
200
Journal of strategic marketing
200
Journal of marketing
189
Management science : journal of the Institute for Operations Research and the Management Sciences
188
The journal of personal selling & sales management : JPSSM
182
Journal of business ethics : JOBE
181
Journal of Business & Industrial Marketing
180
Journal of economic behavior & organization : JEBO
179
Journal of purchasing and supply management
175
CESifo working papers
166
International journal of electronic customer relationship management : IJECRM
161
Discussion paper series / IZA
159
Cogent business & management
152
Tourism management : research, policies, practice
150
Psychology & marketing
147
European journal of marketing : EJM
146
Asia Pacific journal of marketing and logistics
145
Discussion paper / Centre for Economic Policy Research
144
International journal of contemporary hospitality management
144
European Journal of Marketing
141
Working paper / National Bureau of Economic Research, Inc.
141
Marketing intelligence & planning
138
Journal of hospitality marketing & management
135
Journal of travel and tourism marketing
135
NBER working paper series
135
The journal of product & brand management
134
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ECONIS (ZBW)
146
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1
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146
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date (oldest first)
1
Driving in-role and extra-role brand performance among retail frontline
salespeople
: antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
2
Commitment in marketing channels : mitigator or aggravator of the effects of destructive acts?
Kim, Stephen K.
;
Hibbard, Jonathan D.
;
Swain, Scott D.
- In:
Journal of retailing
87
(
2011
)
4
,
pp. 521-539
Persistent link: https://www.econbiz.de/10009423187
Saved in:
3
Trust during retail encounters : a touchy proposition
Orth, Ulrich R.
;
Bouzdine-Chameeva, Tatiana
;
Brand, Kathrin
- In:
Journal of retailing
89
(
2013
)
3
,
pp. 301-314
Persistent link: https://www.econbiz.de/10009781853
Saved in:
4
Drown or blossom? : the impact of perceived chronic time pressure on retail
salespeople
's performance and customer-salesperson relationships
Ryari, Hanaa
;
Alavi, Sascha
;
Wieseke, Jan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10012648989
Saved in:
5
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
Saved in:
6
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
7
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
8
Quiet sellers : when introversion drives salesperson performance
Chaker, Nawar N.
;
Habel, Johannes
;
Hartmann, Nathaniel N.
; …
- In:
Journal of retailing
100
(
2024
)
3
,
pp. 456-474
Persistent link: https://www.econbiz.de/10015065360
Saved in:
9
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
10
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
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