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Relationship marketing
108
Beziehungsmarketing
107
Consumer behaviour
72
Konsumentenverhalten
72
Einzelhandel
54
Retail trade
54
Customer satisfaction
28
Kundenzufriedenheit
28
Dienstleistungsqualität
19
Service quality
19
Customer service
18
Kundenservice
18
Online retailing
17
Online-Handel
17
Distribution channel
16
Vertriebsweg
16
E-commerce
11
Electronic Commerce
11
Marketing management
11
Marketingmanagement
11
Salespeople
11
Verkaufspersonal
11
Beschwerdemanagement
10
Brand management
10
Complaint management
10
Markenführung
10
Customer experience
9
Ladengestaltung
7
Store design
7
Brand
6
Brand image
6
Internet marketing
6
Kundenbindungsprogramm
6
Loyalty program
6
Markenimage
6
Online-Marketing
6
Retailing
6
Customer journey
5
Data protection
5
Datenschutz
5
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Grewal, Dhruv
12
Noble, Stephanie M.
6
Roggeveen, Anne L.
4
Verhoef, Peter C.
4
Blut, Markus
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Lemon, Katherine N.
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Neslin, Scott A.
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Nordfält, Jens
3
Pauwels, Koen
3
Ruyter, Ko de
3
Tsiros, Michael
3
Biswas, Dipayan
2
Brady, Michael K.
2
Calantone, Roger J.
2
Chen, Jialie
2
Danaher, Tracey S.
2
Fuchs, Christoph
2
Fumagalli, Elena
2
Gangwar, Manish
2
Guha, Abhijit
2
Gustafsson, Anders
2
Herhausen, Dennis
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Hult, G. Tomas M.
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Kumar, V.
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Langerak, Fred
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Mittal, Vikas
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Parasuraman, A.
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Soysal, Gonca
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Van Osselaer, Stijn M. J.
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Wang, Jeff Jianfeng
2
Wentzel, Daniel
2
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Journal of retailing
Journal of business research : JBR
745
Journal of retailing and consumer services
646
The service industries journal
461
Industrial marketing management : the international journal for industrial and high-tech firms
457
SpringerLink / Bücher
359
International journal of hospitality management
349
The journal of services marketing
307
The journal of business & industrial marketing
225
Journal of the Academy of Marketing Science
185
Journal of strategic marketing
174
Journal of service management
167
Journal of service research : JSR
165
International journal of electronic customer relationship management : IJECRM
158
International journal of contemporary hospitality management
144
Service business
142
Journal of marketing
131
Journal of hospitality marketing & management
130
Services marketing quarterly
127
Tourism management : research, policies, practice
125
Journal of travel and tourism marketing
123
Gabler Edition Wissenschaft
121
International journal of production economics
121
Psychology & marketing
120
Asia Pacific journal of marketing and logistics
117
European Journal of Marketing
115
Cogent business & management
114
Journal of Business & Industrial Marketing
114
Marketing intelligence & planning
113
The journal of product & brand management
113
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
113
The journal of brand management : an international journal
112
Journal of Services Marketing
109
European journal of marketing : EJM
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
European journal of operational research : EJOR
104
Springer eBook Collection / Business and Economics
90
The international journal of bank marketing : IJBM
90
Journal of service research
86
Journal of marketing management : MM
85
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ECONIS (ZBW)
121
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1
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10
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121
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1
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
2
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
Saved in:
3
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
4
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
5
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
6
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
7
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
8
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
9
The effect of compensation on repurchase intentions in service recovery
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Tsiros, Michael
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 424-434
Persistent link: https://www.econbiz.de/10003794937
Saved in:
10
Interactional service failures in a pseudorelationship: the role of organizational attributions
Hess, Ronald L.
;
Ganesan, Shankar
;
Klein, Noreen M.
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 79-95
Persistent link: https://www.econbiz.de/10003438283
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