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The interplay of customer expe...
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Consumer behaviour
318
Konsumentenverhalten
318
Einzelhandel
158
Retail trade
158
Relationship marketing
108
Beziehungsmarketing
107
Online retailing
57
Online-Handel
57
Customer satisfaction
54
Kundenzufriedenheit
54
Dienstleistungsqualität
42
Service quality
42
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38
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36
Vertriebsweg
36
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35
Markenführung
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Electronic Commerce
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Retailing
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21
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Food retailing
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Grewal, Dhruv
22
Roggeveen, Anne L.
9
Blut, Markus
8
Verhoef, Peter C.
8
Ruyter, Ko de
7
Breugelmans, Els
6
Campo, Katia
6
Nordfält, Jens
6
Burton, Scot
5
Evanschitzky, Heiner
5
Monroe, Kent B.
5
Neslin, Scott A.
5
Noble, Stephanie M.
5
Wetzels, Martin
5
Brady, Michael K.
4
Howlett, Elizabeth
4
Kukar-Kinney, Monika
4
Levy, Michael
4
Mantrala, Murali K.
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Pauwels, Koen
4
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3
Hardesty, David M.
3
Haruvy, Ernan
3
Hoyer, Wayne D.
3
Inman, J. Jeffrey
3
Jha, Subhash
3
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Journal of retailing
Journal of business research : JBR
2,526
Journal of retailing and consumer services
2,168
International journal of hospitality management
1,176
NBER working paper series
834
International journal of consumer studies
787
SpringerLink / Bücher
758
Working paper / National Bureau of Economic Research, Inc.
746
Psychology & marketing
736
Discussion paper series / IZA
650
NBER Working Paper
647
The service industries journal
615
Journal of consumer research : JCR ; an interdisciplinary bimonthly
605
European Journal of Marketing
591
Industrial marketing management : the international journal for industrial and high-tech firms
556
Tourism management : research, policies, practice
532
Journal of Services Marketing
524
The journal of services marketing
486
Asia Pacific journal of marketing and logistics
465
Journal of Consumer Marketing
460
Journal of travel and tourism marketing
458
Management science : journal of the Institute for Operations Research and the Management Sciences
443
European journal of marketing : EJM
431
International journal of contemporary hospitality management
421
Journal of the Academy of Marketing Science
420
The journal of product & brand management
413
Journal of marketing
404
Journal of marketing research : JMR
404
Journal of marketing management : MM
399
Cogent business & management
396
The journal of brand management : an international journal
388
IZA Discussion Paper
379
Journal of hospitality marketing & management
360
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
354
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
353
International Journal of Bank Marketing
348
Marketing intelligence & planning
346
International Journal of Retail & Distribution Management
339
Journal of international consumer marketing
338
Marketing letters : a journal of research in marketing
338
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ECONIS (ZBW)
399
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1
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1
The clock is tickin-Or is it? : customer
satisfaction
response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
3
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
4
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
5
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
6
The magnitude of change effect in store remodeling
Ferraro, Carla R.
;
Danaher, Tracey S.
;
Danaher, Peter J.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 440-457
Persistent link: https://www.econbiz.de/10011790701
Saved in:
7
Affect versus cognition in the chain from perceived quality to customer
loyalty
: the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
8
The impact of service characteristics on the switching costs-customer
loyalty
link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
9
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
10
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
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