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Customer satisfaction
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Evanschitzky, Heiner
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Blut, Markus
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Journal of retailing
Journal of business research : JBR
26
European Journal of Marketing
20
European journal of marketing : EJM
13
Journal of Business Research
11
Internetökonomie und Hybridität
10
Journal of marketing management : MM
9
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of service research : JSR
5
Empirische Mastertechniken : eine anwendungsorientierte Einführung für die Marketing- und Managementforschung
4
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Journal of marketing
4
Management Decision
4
Springer eBook Collection / Business and Economics
4
SpringerLink / Bücher
4
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
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Working Papers / Wirtschaftswissenschaftliche Fakultät, Westfälische Wilhelms-Universität Münster
4
Journal of International Business Studies
3
Journal of Product & Brand Management
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Journal of advertising research
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of strategic marketing
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Journal of the Academy of Marketing Science
3
The journal of product innovation management : an international publication of the Product Development & Management Association
3
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
3
85th Annual Conference, April 18-20, 2011, Warwick University, Coventry, UK
2
Arbeitsbericht
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British Journal of Management
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British journal of management : BJM
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Demography
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Die Betriebswirtschaft : DBW
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
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Exzellenz in Dienstleistung und Vertrieb : konzeptionelle Grundlagen und empirische Ergebnisse
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Institut für Handelsmanagement und Netzwerkmarketing - Veröffentlichungen
2
International Marketing Review
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International marketing review
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Journal of Service Management
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Journal of business economics : JBE
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ECONIS (ZBW)
6
OLC EcoSci
3
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1
What to expect after the honeymoon : testing a lifecycle theory of franchise relationships
Blut, Markus
;
Backhaus, Christof
;
Heußler, Tobias
; …
- In:
Journal of retailing
87
(
2011
)
3
,
pp. 306-319
Persistent link: https://www.econbiz.de/10009380015
Saved in:
2
Perils of managing the service profit chain : the role of time lags and feedback loops
Evanschitzky, Heiner
;
Wangenheim, Florian von
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 356-366
Persistent link: https://www.econbiz.de/10009622995
Saved in:
3
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
4
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
5
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
6
Why museological merchandise displays enhance luxury product evaluations : an extended art infusion effect
Logkizidou, Maria
;
Bottomley, Paul
;
Angell, Rob
; …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 67-82
Persistent link: https://www.econbiz.de/10012102923
Saved in:
7
E-satisfaction: a re-examination
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
;
Hesse, Josef
- In:
Journal of retailing
80
(
2004
)
3
,
pp. 239
Persistent link: https://www.econbiz.de/10006608379
Saved in:
8
Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops
Evanschitzky, Heiner
;
Wangenheim, Florian v.
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 356-367
Persistent link: https://www.econbiz.de/10010011495
Saved in:
9
What to Expect After the Honeymoon: Testing a Lifecycle Theory of Franchise Relationships
Blut, Markus
;
Backhaus, Christof
;
Heussler, Tobias
; …
- In:
Journal of retailing
87
(
2011
)
3
,
pp. 306-320
Persistent link: https://www.econbiz.de/10009333091
Saved in:
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