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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
2,124
Konsumentenverhalten
2,123
Beziehungsmarketing
529
Relationship marketing
529
Einzelhandel
489
Retail trade
489
Customer satisfaction
362
Kundenzufriedenheit
362
Online retailing
355
Online-Handel
355
Brand management
333
Markenführung
333
Brand image
284
Markenimage
284
Service quality
257
Brand
207
Markenartikel
204
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Social web
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Internet marketing
168
Online-Marketing
168
E-commerce
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Electronic Commerce
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Emotion
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Vertrauen
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Viral marketing
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Virales Marketing
117
Food retailing
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Lebensmitteleinzelhandel
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Luxusgüter
86
Distribution channel
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Vertriebsweg
84
Innovation adoption
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Innovationsakzeptanz
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Fashion
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Mode
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English
257
Author
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Prentice, Catherine
9
Jebarajakirthy, Charles
4
Paul, Justin
4
Quach, Sara
4
Rokonuzzaman, Md
4
Fernandes, Teresa
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Park, Jungkun
3
Söderlund, Magnus
3
Babin, Barry J.
2
Bilgihan, Anil
2
Borges, Adilson
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Francioni, Barbara
2
Gohary, Ali
2
Gong, Taeshik
2
Grace, Debra
2
Hamzelu, Bahman
2
Islam, Jamid Ul
2
Iyer, Pramod
2
Japutra, Arnold
2
Jayasimha, K. R.
2
Karande, Kiran
2
Ladhari, Riadh
2
Laroche, Michel
2
Le, Hoang T. P. M.
2
Loureiro, Sandra Maria Correia
2
Lunardo, Renaud
2
Molinillo, Sebastian
2
Mortimer, Gary
2
Oikarinen, Eeva-Liisa
2
Pacheco, Natália Araújo
2
Park, Eunil
2
Poncin, Ingrid
2
Prybutok, Victor R.
2
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Journal of retailing and consumer services
Journal of strategic marketing
International journal of hospitality management
193
Journal of business research : JBR
121
The journal of services marketing
107
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
66
Services marketing quarterly
66
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of air transport management
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Psychology & marketing
27
International journal of services and operations management
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Quality management journal : QMJ
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
257
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257
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1
Fashion
brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
Saved in:
2
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
3
Brand
hate and non-repurchase intention : a service context perspective in a cross-channel setting
Curina, Ilaria
;
Francioni, Barbara
;
Hegner, Sabrina
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238345
Saved in:
4
The effects of service
brand
dimensions on
brand
loyalty
Krystallis, Athanasios
;
Chrysochou, Polymeros
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 139-147
Persistent link: https://www.econbiz.de/10010338593
Saved in:
5
Perceptions of others, mindfulness, and
brand
experience in retail service setting
Ngo, Liem Viet
;
Northey, Gavin
;
Duffy, Sarah
;
Hoang Thi …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
Saved in:
6
The role of atmosphere in Italian museums : effects on
brand
perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
7
Satisfaction, loyalty and repatronage intentions : role of hedonic shopping values
Atulkar, Sunil
;
Kesari, Bikrant
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 23-34
Persistent link: https://www.econbiz.de/10011747695
Saved in:
8
Determinants of customer satisfaction with airline services : an analysis of customer feedback big data
Park, Eunil
;
Jang, Yeonju
;
Kim, Jina
;
Jeong, Nam Jeong
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 186-190
Persistent link: https://www.econbiz.de/10012115080
Saved in:
9
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing
fashion
garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
10
Minding the competition : the drivers for multichannel service quality in
fashion
retailing
Patten, Elena
;
Ozuem, Wilson
;
Howell, Kerry
;
Lancaster, …
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171948
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