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The end of the world as we know it? : the influence of online channels on the luxury customer experience
Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
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Retail fairness : exploring consumer perceptions of fairness towards retailers' marketing tactics
Bang, Nguyen; Klaus, Philipp - In: Journal of retailing and consumer services 20 (2013) 3, pp. 311-324
Persistent link: https://www.econbiz.de/10009759787
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Price image consequences
Lombart, Cindy; Louis, Didier; Labbé-Pinlon, Blandine - In: Journal of retailing and consumer services 28 (2016), pp. 107-116
Persistent link: https://www.econbiz.de/10011434109
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Sources of retailer personality : private brand perceptions
Lombart, Cindy; Louis, Didier - In: Journal of retailing and consumer services 28 (2016), pp. 117-125
Persistent link: https://www.econbiz.de/10011434111
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A study of the impact of corporate social responsibility and price image on retailer personality and consumers' reactions (satisfaction, trust and loyalty to the retailer)
Lombart, Cindy; Louis, Didier - In: Journal of retailing and consumer services 21 (2014) 4, pp. 630-642
Persistent link: https://www.econbiz.de/10010388515
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Clean labeling : is it about the presence of benefits or the absence of detriments? : consumer response to personal care claims
Grappe, Cindy G.; Lombart, Cindy; Louis, Didier; Durif, … - In: Journal of retailing and consumer services 65 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013169625
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The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp; Zaichkowsky, Judith Lynne - In: Journal of retailing and consumer services 65 (2022), pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
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Packaging-free products : a lever of proximity and loyalty between consumers and grocery stores
Louis, Didier; Lombart, Cindy; Durif, Fabien - In: Journal of retailing and consumer services 60 (2021), pp. 1-17
Persistent link: https://www.econbiz.de/10012502729
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Beyond good and bad : challenging the suggested role of emotions in customer experience (CX) research
Manthiou, Aikaterini; Hickman, Ellie; Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012305348
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Regional product assortment and merchandising in grocery stores : strategies and target customer segments
Lombart, Cindy; Labbé-Pinlon, Blandine; Filser, Marc; … - In: Journal of retailing and consumer services 42 (2018), pp. 117-132
Persistent link: https://www.econbiz.de/10011826078