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Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.; Strutton, David - In: Journal of retailing and consumer services 53 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
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Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan; Chih, Wen-Hai; Wang, Kai-Yu - In: Journal of retailing and consumer services 64 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
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Distinguishing between the impact of social media public and private compliments on customers' future service recovery expectations
Bozkurt, Sıddık; Gligor, David - In: Journal of retailing and consumer services 60 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012502644
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Platform quality factors influencing content providers' loyalty
Kim, Junic - In: Journal of retailing and consumer services 60 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
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Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua; Zhang, Kaige - In: Journal of retailing and consumer services 77 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
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Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth
Shahzad, Muhammad Farrukh; Xu, Shuo; An, Xin; Javed, Iqra - In: Journal of retailing and consumer services 79 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015100905
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Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud; Bressolles, Gregory; Durrieu, François - In: Journal of retailing and consumer services 30 (2016), pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
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From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C. - In: Journal of retailing and consumer services 22 (2015), pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
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The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.; Prentice, Catherine; Moyle, Brent - In: Journal of retailing and consumer services 64 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
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Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei; Huang, Shanshan - In: Journal of retailing and consumer services 66 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209687