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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
238
Konsumentenverhalten
238
Customer satisfaction
217
Kundenzufriedenheit
217
Beziehungsmarketing
186
Relationship marketing
186
Einzelhandel
78
Retail trade
78
Customer service
58
Kundenservice
58
Dienstleistungssektor
45
Service industry
45
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Viral marketing
27
Virales Marketing
27
E-commerce
26
Electronic Commerce
26
Emotion
25
Customer loyalty
23
Customer integration
21
Kundenintegration
21
Customer experience
19
Ladengestaltung
19
Store design
19
Brand management
18
Markenführung
18
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand image
16
Markenimage
16
Mobile communications
15
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284
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1
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355
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2
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357
Aufsatz in Zeitschrift
357
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1
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English
357
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Al Khateeb, Amr
3
Alnawas, Ibrahim
3
El Hedhli, Kamel
3
Finsterwalder, Jörg
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Kuppelwieser, Volker
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Baumann, Chris
2
Benkenstein, Martin
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El-Adly, Mohammed Ismail
2
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Journal of retailing and consumer services
Discussion paper series / IZA
886
NBER working paper series
612
Working paper / National Bureau of Economic Research, Inc.
559
The service industries journal
539
NBER Working Paper
528
IZA Discussion Paper
453
International journal of hospitality management
438
Journal of business research : JBR
360
IZA Discussion Papers
287
The journal of services marketing
255
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
240
CESifo working papers
235
Discussion paper / Centre for Economic Policy Research
222
SpringerLink / Bücher
207
Economics of education review
199
International journal of contemporary hospitality management
182
Working paper
182
Auditing : a journal of practice & theory
180
World Bank E-Library Archive
171
Discussion paper
158
Service business
157
Services marketing quarterly
151
Labour economics : official journal of the European Association of Labour Economists
147
Journal of hospitality marketing & management
143
The TQM journal : the international review of organizational improvement
142
Policy research working paper : WPS
141
Journal of air transport management
138
Journal of service research : JSR
136
Cogent business & management
135
Journal of service management
134
International journal of productivity and quality management : IJPQM
128
Tourism management : research, policies, practice
126
International journal of quality and service sciences
124
International journal of services and operations management
124
Journal of travel and tourism marketing
124
International journal of quality & reliability management
122
Applied economics
117
Industrial marketing management : the international journal for industrial and high-tech firms
116
Discussion papers / CEPR
109
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ECONIS (ZBW)
357
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1
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10
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357
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1
How situational circumstances modify the effects of frontline employees' competences on customer satisfaction with the store
Lucia-Palacios, Laura
;
Pérez-López, Raúl
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132197
Saved in:
2
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
3
The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
4
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
5
Service value and retention : does gender matter?
Darley, William K.
;
Luethge, Denise J.
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 178-185
Persistent link: https://www.econbiz.de/10012001297
Saved in:
6
Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko
;
Mitronen, Lasse
;
Kwan, Stephen K.
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
Saved in:
7
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
8
Toward the development of hedonic-utilitarian measures of retail service
Bradley, Gregory T.
;
LaFleur, Elizabeth K.
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 60-66
Persistent link: https://www.econbiz.de/10011556613
Saved in:
9
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
10
Special issue: retailing and consumer services at a tipping point : conceptual frameworks and theoretical models
Paul, Justin
(
ed.
);
Rosenbaum, Mark
(
ed.
)
-
2020
Persistent link: https://www.econbiz.de/10012238483
Saved in:
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