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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
393
Konsumentenverhalten
393
Beziehungsmarketing
269
Relationship marketing
269
Dienstleistungsqualität
225
Service quality
225
Einzelhandel
127
Retail trade
127
Online retailing
88
Online-Handel
88
Satisfaction
62
E-commerce
52
Electronic Commerce
52
Customer service
50
Kundenservice
50
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49
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45
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41
Viral marketing
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Complaint management
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33
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33
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32
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32
Vertrauen
32
Food retailing
31
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31
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31
Lebensmitteleinzelhandel
31
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31
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31
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Söderlund, Magnus
12
Park, Jungkun
10
Prentice, Catherine
9
Lombart, Cindy
7
Louis, Didier
6
Paul, Justin
6
Pantano, Eleonora
5
Park, Eunil
5
Poncin, Ingrid
5
Agag, Gomaa
4
Cambra-Fierro, Jesús
4
Khan, Imran
4
Kuppelwieser, Volker
4
Mortimer, Gary
4
Quach, Sara
4
Alnawas, Ibrahim
3
Benkenstein, Martin
3
Bilgihan, Anil
3
Bogomolova, Svetlana
3
Borges, Adilson
3
Cacho-Elizondo, Silvia
3
Chakraborty, Shibashish
3
Cliquet, Gérard
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Gentina, Élodie
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Hyun, Hyowon
3
Islam, Jamid Ul
3
Karande, Kiran
3
Klaus, Philipp
3
Kristensson, Per
3
Lunardo, Renaud
3
Molinillo, Sebastian
3
Ngobo, Paul-Valentin
3
Nilashi, Mehrbakhsh
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
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Journal of retailing and consumer services
Economie et statistique
1,931
Research policy : policy, management and economic studies of science, technology and innovation
1,438
Discussion paper series / IZA
1,399
Technological forecasting & social change : an international journal
1,386
NBER working paper series
1,301
Journal of business research : JBR
1,287
Working paper / National Bureau of Economic Research, Inc.
1,140
Discussion paper / Centre for Economic Policy Research
1,133
The economic journal : the journal of the Royal Economic Society
1,119
NBER Working Paper
1,069
Applied economics
970
Avis et rapports du Conseil Économique et Social
896
IZA Discussion Paper
861
IZA Discussion Papers
842
SpringerLink / Bücher
838
Revue économique : revue bimestrielle
837
Discussion paper
760
Working paper
754
Cmnd.
738
The economic history review : a journal of economic and social history
736
Technovation : the international journal of technological innovation, entrepreneurship and technology management
668
Technology analysis & strategic management
627
Regional studies
612
Revue d'économie politique
601
The service industries journal
560
International journal of innovation management
558
Scottish journal of political economy : the journal of the Scottish Economic Society
556
Industrial marketing management : the international journal for industrial and high-tech firms
524
Les éditions des journaux officiels
518
CESifo working papers
513
International journal of hospitality management
506
Economics of innovation and new technology
487
Strategic Direction
475
Economie & prévision : EP
473
International journal of technology management : IJTM
473
MPRA Paper
454
Post-Print / HAL
446
Oxford economic papers
444
Revue d'économie régionale & urbaine : RERU
439
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ECONIS (ZBW)
556
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1
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556
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1
The multiple effects of service
innovation
and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
Saved in:
2
Creating advocates : the roles of satisfaction, trust and commitment
Fullerton, Gordon
- In:
Journal of retailing and consumer services
18
(
2011
)
1
,
pp. 92-100
Persistent link: https://www.econbiz.de/10008839769
Saved in:
3
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
4
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
5
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
6
Therapeutic servicescapes : restorative and relational resources in service settings
Rosenbaum, Mark S.
;
Friman, Margareta
;
Contreras …
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012268821
Saved in:
7
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
8
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
9
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
10
Measuring and improving customer retention at authorised automobile workshops after free services
Kumar, Anil
;
Luthra, Sunil
;
Khandelwal, Dinesh Kumar
; …
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 93-102
Persistent link: https://www.econbiz.de/10011747730
Saved in:
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