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~isPartOf:"Journal of retailing and consumer services"
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Relationship marketing
588
Beziehungsmarketing
587
Consumer behaviour
554
Konsumentenverhalten
554
Customer satisfaction
341
Kundenzufriedenheit
341
Service quality
334
Dienstleistungsqualität
333
Einzelhandel
201
Retail trade
201
Brand management
111
Markenführung
111
Online retailing
107
Online-Handel
107
Brand image
76
Markenimage
76
Social Web
72
Social web
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E-commerce
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Emotion
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Viral marketing
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Virales Marketing
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Customer experience
48
Satisfaction
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Customer loyalty
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Prentice, Catherine
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Söderlund, Magnus
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Lombart, Cindy
9
Hollebeek, Linda D.
6
Khan, Imran
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Klaus, Philipp
6
Louis, Didier
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Thaichon, Park
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Agag, Gomaa
5
Hyun, Hyowon
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Rana, Nripendra P.
5
Seger-Guttmann, Tali
5
Cambra-Fierro, Jesús
4
Das, Gopal
4
Dwivedi, Yogesh Kumar
4
Fazal-e-Hasan, Syed
4
Gong, Taeshik
4
Han, Xiaoyun
4
Jebarajakirthy, Charles
4
Karande, Kiran
4
Kuppelwieser, Volker
4
Ladhari, Riadh
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Loureiro, Sandra Maria Correia
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Paul, Justin
4
Poncin, Ingrid
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Prybutok, Victor R.
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Rokonuzzaman, Md
4
Rosenbaum, Mark S.
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Abdelmoety, Ziad Hassan
3
Anaya-Sánchez, Rafael
3
Antwi, Collins Opoku
3
Arndt, Aaron D.
3
Ashill, Nicholas J.
3
Benkenstein, Martin
3
Bilgihan, Anil
3
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Journal of retailing and consumer services
Journal of business research : JBR
815
International journal of hospitality management
616
SpringerLink / Bücher
495
Industrial marketing management : the international journal for industrial and high-tech firms
473
International journal of production research
459
The service industries journal
420
Business process management journal
354
The journal of services marketing
341
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
297
International journal of contemporary hospitality management
245
The journal of business & industrial marketing
236
Tourism management : research, policies, practice
235
Journal of travel and tourism marketing
213
Journal of hospitality marketing & management
210
International journal of production economics
206
International journal of productivity and quality management : IJPQM
205
Journal of the Academy of Marketing Science
202
Journal of Services Marketing
201
Journal of strategic marketing
195
Working paper / National Bureau of Economic Research, Inc.
195
NBER working paper series
189
The TQM journal : the international review of organizational improvement
188
Services marketing quarterly
187
Auditing : a journal of practice & theory
180
Cogent business & management
178
European journal of operational research : EJOR
177
Journal of service research : JSR
176
International journal of electronic customer relationship management : IJECRM
170
NBER Working Paper
170
Journal of service management
169
International journal of business information systems : IJBIS
163
International journal of quality & reliability management
162
International journal of services and operations management
158
Gabler Edition Wissenschaft
156
Journal of air transport management
155
Service business
154
Asia Pacific journal of marketing and logistics
151
International journal of quality and service sciences
144
Journal of marketing
140
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ECONIS (ZBW)
746
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1
Online consumer behaviour and its relationship to website atmospheric induced flow : insights into online travel agencies in China
Gao, Lingling
;
Bai, Xuesong
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 653-665
Persistent link: https://www.econbiz.de/10010388513
Saved in:
2
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
3
Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
Saved in:
4
Impacts of store and chain images on the “quality–satisfaction–loyalty process” in petrol retailing
Helgesen, Øyvind
;
Håvold, Jon Ivar
;
Nesset, Erik
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 109-118
Persistent link: https://www.econbiz.de/10003956361
Saved in:
5
Value-creation among retailers and consumers : new insights into the furniture market
Andreu, Luisa
;
Sánchez, Isabel
;
Mele, Cristina
- In:
Journal of retailing and consumer services
17
(
2010
)
4
,
pp. 241-250
Persistent link: https://www.econbiz.de/10003989681
Saved in:
6
Correlations between external knowledge and the knowledge chain as impacting service quality
Tseng, Shu-mei
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 429-437
Persistent link: https://www.econbiz.de/10009571279
Saved in:
7
The customer satisfaction-loyalty relation in an interactive e-service setting : the mediators
Chen, Shu-ching
- In:
Journal of retailing and consumer services
19
(
2012
)
2
,
pp. 202-210
Persistent link: https://www.econbiz.de/10009522454
Saved in:
8
A two-dimensional model of trust-value-loyalty in service relationships
Chai, Joe Choon Yean
;
Malhotra, Naresh K.
;
Alpert, Frank
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
Saved in:
9
The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
10
Store format choice and relationship quality in apparel retail : a study of young and early-middle aged shoppers in New Delhi region
Triparthi, Gaurav
;
Dave, Kartik
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 479-487
Persistent link: https://www.econbiz.de/10009768988
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