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~isPartOf:"Journal of retailing and consumer services"
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Relationship marketing
583
Beziehungsmarketing
582
Consumer behaviour
483
Konsumentenverhalten
483
Customer satisfaction
274
Kundenzufriedenheit
274
Dienstleistungsqualität
201
Service quality
201
Einzelhandel
179
Retail trade
179
Brand management
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Markenführung
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Online retailing
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Online-Handel
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Brand image
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Complaint management
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Emotion
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40
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36
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Prentice, Catherine
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Park, Jungkun
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Louis, Didier
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Agag, Gomaa
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Khan, Imran
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Molinillo, Sebastian
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Rana, Nripendra P.
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Cambra-Fierro, Jesús
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Das, Gopal
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Fazal-e-Hasan, Syed
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Han, Xiaoyun
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Karande, Kiran
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Kuppelwieser, Volker
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Loureiro, Sandra Maria Correia
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Quach, Sara
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Seger-Guttmann, Tali
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Söderlund, Magnus
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Thaichon, Park
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Abdelmoety, Ziad Hassan
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Anaya-Sánchez, Rafael
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Arndt, Aaron D.
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Bilgihan, Anil
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Borges, Adilson
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Carlson, Jamie
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Cheah, Jun-Hwa
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Islam, Jamid Ul
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Japutra, Arnold
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Kumar, Vikas
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Pantano, Eleonora
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Park, Eunil
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Paswan, Audhesh K.
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Journal of retailing and consumer services
International journal of hospitality management
1,105
Journal of business research : JBR
720
International journal of contemporary hospitality management
469
Industrial marketing management : the international journal for industrial and high-tech firms
418
SpringerLink / Bücher
326
The journal of services marketing
263
The service industries journal
251
Tourism management : research, policies, practice
242
Journal of hospitality marketing & management
240
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
224
The journal of business & industrial marketing
217
Journal of the Academy of Marketing Science
185
Journal of strategic marketing
180
Journal of travel and tourism marketing
172
International journal of electronic customer relationship management : IJECRM
154
Journal of service research : JSR
151
Journal of service management
149
Journal of marketing
129
Asia Pacific journal of marketing and logistics
123
Psychology & marketing
122
Journal of retailing
119
Cogent business & management
118
Marketing intelligence & planning
114
Gabler Edition Wissenschaft
113
Service business
112
The journal of product & brand management
112
European journal of marketing : EJM
111
Services marketing quarterly
111
European Journal of Marketing
108
The journal of brand management : an international journal
108
Journal of Business & Industrial Marketing
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Journal of hospitality and tourism insights
103
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
101
Tourism economics : the business and finance of tourism and recreation
93
Tourism management perspectives : TMP
93
Journal of marketing management : MM
89
The international journal of bank marketing : IJBM
86
Springer eBook Collection / Business and Economics
83
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ECONIS (ZBW)
631
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1
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
2
The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
3
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
4
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
5
Triggers and outcomes of customer-to-customer aisle rage
Dorsey, Joshua D.
;
Ashley, Christy
;
Oliver, Jason D.
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 67-77
Persistent link: https://www.econbiz.de/10011556619
Saved in:
6
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
7
Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan
;
Chih, Wen-Hai
;
Wang, Kai-Yu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
Saved in:
8
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
9
The role of human interaction in complaint handling
Jeanpert, Sophie
;
Jacquemier-Paquin, Laure
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648974
Saved in:
10
The influence of empathy in complaint handling : evidence of gratitudinal and transactional routes to loyalty
Simon, Françoise
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 599-608
Persistent link: https://www.econbiz.de/10010128294
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