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~isPartOf:"Journal of retailing and consumer services"
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Beziehungsmarketing
723
Relationship marketing
723
Consumer behaviour
614
Konsumentenverhalten
614
Customer satisfaction
314
Kundenzufriedenheit
314
Einzelhandel
206
Retail trade
206
Dienstleistungsqualität
192
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192
Online retailing
141
Online-Handel
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Brand management
118
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Social Web
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Prentice, Catherine
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Lombart, Cindy
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Park, Jungkun
9
Mortimer, Gary
8
Louis, Didier
7
Agag, Gomaa
6
Fazal-e-Hasan, Syed
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Hollebeek, Linda D.
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Khan, Imran
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Klaus, Philipp
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Molinillo, Sebastian
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Pantano, Eleonora
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Rana, Nripendra P.
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Han, Xiaoyun
5
Loureiro, Sandra Maria Correia
5
Quach, Sara
5
Seger-Guttmann, Tali
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Thaichon, Park
5
Abdelmoety, Ziad Hassan
4
Carlson, Jamie
4
Das, Gopal
4
Dwivedi, Yogesh Kumar
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Japutra, Arnold
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Kuppelwieser, Volker
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Park, Eunil
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Paul, Justin
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Söderlund, Magnus
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Agrawal, Shiv Ratan
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Alalwan, Ali Abdallah
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Algharabat, Raed
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Alnawas, Ibrahim
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Anaya-Sánchez, Rafael
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Arndt, Aaron D.
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Azeem, Muhammad Masood
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Bilgihan, Anil
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Borges, Adilson
3
Cambra-Fierro, Jesús
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Cheah, Jun-Hwa
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Elms, Jonathan
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Frasquet Deltoro, Marta
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Journal of retailing and consumer services
Journal of business research : JBR
794
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
608
International journal of productivity and quality management : IJPQM
531
Industrial marketing management : the international journal for industrial and high-tech firms
500
The TQM journal : the international review of organizational improvement
482
International journal of quality & reliability management
445
SpringerLink / Bücher
436
International journal of production research
427
International journal of hospitality management
362
Total quality management & business excellence
319
The journal of services marketing
280
International journal of production economics
262
The journal of business & industrial marketing
257
The service industries journal
234
Journal of strategic marketing
199
Journal of the Academy of Marketing Science
194
International journal of six sigma and competitive advantage : IJSSCA
193
Quality management journal : QMJ
191
International journal of contemporary hospitality management
172
Cogent business & management
161
European journal of operational research : EJOR
152
Journal of marketing
152
International journal of electronic customer relationship management : IJECRM
148
Journal of hospitality marketing & management
144
Tourism management : research, policies, practice
142
Gabler Edition Wissenschaft
141
The journal of product & brand management
141
International journal of quality and service sciences
140
International journal of services and operations management
138
Journal of travel and tourism marketing
138
Psychology & marketing
135
Journal of retailing
132
Journal of service research : JSR
130
Asia Pacific journal of marketing and logistics
129
Journal of service management
126
Marketing intelligence & planning
121
The journal of brand management : an international journal
121
Service business
115
European journal of marketing : EJM
114
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ECONIS (ZBW)
734
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1
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734
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1
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
2
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
3
Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce : a mutually validating method based on SERVQUAL and service encounter the...
Yang, Qiang
;
Wang, Zhong-Sen
;
Feng, Kun
;
Tang, Qiu-Yu
- In:
Journal of retailing and consumer services
81
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10015116759
Saved in:
4
A quality function deployment framework for service strategy planning
Kamvysi, Konstantina
;
Andronikidis, Andreas
;
Georgiou, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303357
Saved in:
5
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
6
Price and quality decisions in a vertically-differentiated supply chain with an "Online-to-Store" channel
Hou, Rui
;
Zhao, You
;
Zhu, Mengqiang
;
Lin, Xiaogang
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012648849
Saved in:
7
Applying the Kano model to investigate the quality of transportation services at mega events
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Huang, Chun-Han
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502648
Saved in:
8
Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Lee, Li-Hung
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305901
Saved in:
9
Research on the influence of after-sales service quality factors on customer satisfaction
Shokouhyar, Sajjad
;
Shokoohyar, Sina
;
Safari, Sepehr
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389985
Saved in:
10
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien
;
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
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