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After the global financial crash : individual factors differentiating young adult consumers' trust in banks and financial institutions
Shim, Soyeon; Serido, Joyce; Tang, Chuanyi - In: Journal of retailing and consumer services 20 (2013) 1, pp. 26-33
Persistent link: https://www.econbiz.de/10009701600
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Integration of standardization and customization : impact on service quality, customer satisfaction, and loyalty
Leila Agha Kasiri; Cheng, Kenny Teoh Guan; Sambasivan, … - In: Journal of retailing and consumer services 35 (2017), pp. 91-97
Persistent link: https://www.econbiz.de/10011645130
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Information technology use in retail chains : impact on the standardisation of pricing and promotion strategies and performance
Morimura, Fumikazu; Sakagawa, Yuji - In: Journal of retailing and consumer services 45 (2018), pp. 81-91
Persistent link: https://www.econbiz.de/10011929888
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Profiling under conditions of ambiguity : an application in the financial services industry
Canhoto, Ana Isabel Domingos; Backhouse, James - In: Journal of retailing and consumer services 14 (2007) 6, pp. 408-419
Persistent link: https://www.econbiz.de/10003584788
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A model of the antecedents of multiple channel usage
Coelho, Filipe; Easingwood, Christopher J. - In: Journal of retailing and consumer services 15 (2008) 1, pp. 32-41
Persistent link: https://www.econbiz.de/10003597024
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Determinants of ex-customer winback in financial services
Bogomolova, Svetlana - In: Journal of retailing and consumer services 32 (2016), pp. 1-6
Persistent link: https://www.econbiz.de/10011556577
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Detection of potential customers' empathy behavior towards customers' reviews
Hossain, Md Shamim; Rahman, Mst Farjana - In: Journal of retailing and consumer services 65 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013169573
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Psychological comfort in service relationships : a mixed-method approach
Radia, Karan Nilesh; Purohit, Sonal; Desai, Shachi; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10013209576
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Building loyalty with online financial services customers : is there a gender difference?
Ladhari, Riadh; Leclerc, André - In: Journal of retailing and consumer services 20 (2013) 6, pp. 560-569
Persistent link: https://www.econbiz.de/10010128305
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Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo; Hanson, Nicole - In: Journal of retailing and consumer services 55 (2020), pp. 1-6
Persistent link: https://www.econbiz.de/10012268849