Narrow search
Showing 1 - 10 of 2,166
Cover Image
Influence of salespersons' nonverbal communication cues on consumer shopping behaviour
Gopal, Das - In: Journal of retailing and consumer services 31 (2016), pp. 199-206
Persistent link: https://www.econbiz.de/10011528634
Cover Image
Shopping centers revisited : the interplay between consumers' spontaneous online communications and retail planning
Pantano, Eleonora; Dennis, Charles; De Pietro, Michela - In: Journal of retailing and consumer services 61 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012581925
Cover Image
Chatbots in retailers' customer communication: How to measure their acceptance?
Rese, Alexandra; Ganster, Lena; Baier, Daniel - In: Journal of retailing and consumer services 56 (2020), pp. 1-14
Persistent link: https://www.econbiz.de/10012390000
Cover Image
How frontline employees' communication styles affect consumers' willingness to interact : the boundary condition of emotional ability similarity
Yao, Qi; Kuai, Ling; Wang, Cheng Lu - In: Journal of retailing and consumer services 68 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013366403
Cover Image
Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment
Loureiro, Sandra Maria Correira; Roschk, Holger - In: Journal of retailing and consumer services 21 (2014) 2, pp. 211-219
Persistent link: https://www.econbiz.de/10010338512
Cover Image
Shopping in discount stores : the role of price-related attributions, emotions and value perception
Zielke, Stephan - In: Journal of retailing and consumer services 21 (2014) 3, pp. 327-338
Persistent link: https://www.econbiz.de/10010348753
Cover Image
Consumers' emotional responses to the Christmas TV advertising of four retail brands
Catwright, Joanna; McCormick, Helen; Warnaby, Gary - In: Journal of retailing and consumer services 29 (2016), pp. 82-91
Persistent link: https://www.econbiz.de/10011442359
Cover Image
Are reward cards just a business deal? The role of calculative versus emotional card commitment in driving store loyalty
Pandit, Ameet; Vilches-Montero, Sonia - In: Journal of retailing and consumer services 31 (2016), pp. 355-360
Persistent link: https://www.econbiz.de/10011529001
Cover Image
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson; Herter, Márcia Maurer; Chebat, … - In: Journal of retailing and consumer services 22 (2015), pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Cover Image
That's different! : how consumers respond to retail website change
Ainsworth, Jeremy; Ballantine, Paul W. - In: Journal of retailing and consumer services 21 (2014) 5, pp. 764-772
Persistent link: https://www.econbiz.de/10010407227