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~isPartOf:"Journal of retailing and consumer services"
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Patient satisfaction, managers...
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Customer satisfaction
422
Kundenzufriedenheit
420
Consumer behaviour
333
Konsumentenverhalten
333
Beziehungsmarketing
258
Relationship marketing
258
Dienstleistungsqualität
217
Service quality
217
Einzelhandel
88
Retail trade
88
Online retailing
83
Online-Handel
83
Satisfaction
61
Customer service
49
Kundenservice
49
E-commerce
48
Electronic Commerce
48
Viral marketing
39
Virales Marketing
39
Brand management
35
Markenführung
35
Beschwerdemanagement
33
Complaint management
33
Customer loyalty
32
Confidence
30
Vertrauen
30
Brand image
27
Customer experience
27
Internet marketing
27
Loyalty
27
Markenimage
27
Online-Marketing
27
Social Web
26
Social web
26
Emotion
24
Mobile communications
24
Mobilkommunikation
24
Customer integration
21
Customer retention
21
Kundenintegration
21
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4
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2
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2
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English
445
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Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Agag, Gomaa
4
Cambra-Fierro, Jesús
4
Khan, Imran
4
Mortimer, Gary
4
Poncin, Ingrid
4
Quach, Sara
4
Seger-Guttmann, Tali
4
Abdelmoety, Ziad Hassan
3
Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Kuppelwieser, Volker
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Rosengren, Sara
3
Samad, Sarminah
3
Aboul-Dahab, Sameh
2
Abumalloh, Rabab Ali
2
Aguilar-Illescas, Rocío
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arbore, Alessandro
2
Arndt, Aaron D.
2
Asante, Daniel
2
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Journal of retailing and consumer services
Rassegna economica : rivista internazionale di economia e territorio
826
Rivista di politica economica
787
International journal of hospitality management
647
Review of economic conditions in Italy
647
Journal of business research : JBR
499
Discussion paper series / IZA
495
Mondo economico : settimanale di economia, finanza, politica, cultura
479
L' Industria : rivista di economia e politica industriale : review of industrial economics and policy
468
Questioni di economia e finanza
453
NBER working paper series
449
SpringerLink / Bücher
448
Rivista internazionale di scienze sociali
435
Giornale degli economisti e annali di economia
396
Economia e politica industriale
390
Rivista di economia agraria
386
Working paper / National Bureau of Economic Research, Inc.
380
Bancaria : mensile dell'Associazione Bancaria Italiana
348
Economia pubblica : the Italian journal of public economics and law
343
NBER Working Paper
343
Temi di discussione del Servizio Studi / Banca d'Italia
337
Journal of business ethics : JOBE
327
Rivista internazionale di scienze economiche e commerciali : RiSEC ; pubblicazione trimestrale
323
Working paper
309
IZA Discussion Paper
304
Economia & lavoro : revista quadrimestrale di politica economica, sociologia e relazioni industriali
287
Discussion paper / Centre for Economic Policy Research
284
Bank of Italy Occasional Paper
276
Health care management review : HCM review
271
IZA Discussion Papers
268
Il risparmio : review ; rivista trimestrale dell'ACRI - Associazione di Fondazioni e di Casse di Risparmio
264
Temi di discussione / Banca d'Italia
259
Rivista economica del Mezzogiorno : trimestrale della SVIMEZ, Associazione per lo Sviluppo dell'Industria nel Mezzogiorno
257
Tourism management : research, policies, practice
257
International journal of contemporary hospitality management
252
The service industries journal
238
Rivista italiana di economia, demografia e statistica : organo della Società Italiana di Economia, Demografia e Statistica
237
Applied economics
235
Realtà del mezzogiorno : mensile di politica economia e cultura
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
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ECONIS (ZBW)
445
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1
Enhancing
patients
'
hospital
satisfaction by taking advantage of interpersonal similarity
Luther, Louisa
;
Benkenstein, Martin
;
Rummelhagen, Katja
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
Saved in:
2
Understanding quality and satisfaction in public
hospital
services : a nationwide inpatient survey in Greece
Mitropoulos, Panagiotis
;
Vasileiou, Konstantinos
; …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 270-275
Persistent link: https://www.econbiz.de/10011801980
Saved in:
3
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik
;
Wang, Chan-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
Saved in:
4
Ethical work climate, employee commitment and proactive customer service performance : test of the mediating effects of organizational politics
Lau, Patricia Yin Yin
;
Tong, Jane L. Y. Terpstra
;
Lien, …
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 20-26
Persistent link: https://www.econbiz.de/10011645067
Saved in:
5
Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future
Meesala, Appalayya
;
Paul, Justin
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 261-269
Persistent link: https://www.econbiz.de/10011801977
Saved in:
6
Customer satisfaction and dissatisfaction in retail banking : exploring the asymmetric impact of attribute performances
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10003864529
Saved in:
7
The influences of cooperative climate, competitive climate and customer empowerment on service creativity
Lee, Tingko
;
Liu, Chih-Hsing Sam
;
Li, Pei-Hsun
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012665977
Saved in:
8
Patient experience in the digital age : an investigation into the effect of generational cohorts
Alkire, Linda
;
O'Connor, Genevieve E.
;
Myrden, Susan
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305914
Saved in:
9
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
10
Corporate social and environmental responsibility in services : will consumers pay for it?
Parsa, H. G.
;
Lord, Kenneth R.
;
Putrevu, Sanjay
; …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 250-260
Persistent link: https://www.econbiz.de/10010469036
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