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~isPartOf:"Journal of retailing and consumer services"
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Effects of an emotional intell...
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
235
Konsumentenverhalten
235
Customer satisfaction
217
Kundenzufriedenheit
217
Beziehungsmarketing
185
Relationship marketing
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Einzelhandel
71
Retail trade
71
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
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Beschwerdemanagement
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Complaint management
37
Satisfaction
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Dienstleistungssektor
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Emotion
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Service industry
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Customer loyalty
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Customer integration
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Customer experience
19
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Markenführung
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Store design
19
Confidence
18
Vertrauen
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Brand image
17
Markenimage
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Quality management
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Qualitätsmanagement
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
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Paul, Justin
4
Prybutok, Victor R.
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Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
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Jebarajakirthy, Charles
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Karande, Kiran
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Ladhari, Riadh
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Mortimer, Gary
3
Park, Eunil
3
Thaichon, Paramaporn
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
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Babin, Barry J.
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Bilgihan, Anil
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Boadi, Evans Asante
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Boakye, Kwabena G.
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Brengman, Malaika
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Cambra-Fierro, Jesús
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Chen, Mu-Chen
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Dwivedi, Yogesh Kumar
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El Hedhli, Kamel
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El-Adly, Mohammed Ismail
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El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
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Journal of retailing and consumer services
Journal of banking & finance
786
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
598
Die Bank
571
NBER working paper series
514
Working paper / National Bureau of Economic Research, Inc.
462
International journal of hospitality management
450
NBER Working Paper
423
Euromoney
421
The service industries journal
343
Journal of business research : JBR
319
Discussion paper series / IZA
304
SpringerLink / Bücher
292
IMF working papers
283
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
Applied economics
271
Discussion paper / Centre for Economic Policy Research
254
International journal of economics and financial issues : IJEFI
248
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
Journal of financial stability
238
Finance research letters
234
Europäische Hochschulschriften / 5
233
Research in international business and finance
227
Cogent business & management
216
The journal of services marketing
216
International journal of economics and finance
211
Working paper
211
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
209
Journal of international financial markets, institutions & money
203
CESifo working papers
199
Bank-Betrieb : Zeitschrift für Bankpolitik u. Bankpraxis
188
The bankers' magazine : and journal of the money market and railway digest
187
Journal of financial services research : JFSR
185
Auditing : a journal of practice & theory
178
Journal of money, credit and banking : JMCB
178
Policy research working paper : WPS
177
International journal of contemporary hospitality management
175
Discussion papers / CEPR
173
Discussion paper
172
Applied economics letters
167
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ECONIS (ZBW)
346
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1
The role of memorable experience and emotional
intelligence
in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
2
Leveraging employee emotional
intelligence
in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
3
Managing service encounters with emotional
intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
4
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
5
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional
intelligence
?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
Saved in:
6
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
7
A field study of customers' switching behavior for
bank
services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
8
Customer perceptions of frontline employee service delivery : a study of Russian
bank
customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
9
"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
Saved in:
10
A multi-country study of
bank
reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu
;
Ruiz, Belén
;
Amegbe, Hayford
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
Saved in:
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