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The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz; Silva, Marcos Antonio da - In: Journal of retailing and consumer services 24 (2015), pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
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Consumers' reaction to fair trade motivated price increases
Campbell, Colin L.; Heinrich, Daniel; Schoenmüller, Verena - In: Journal of retailing and consumer services 24 (2015), pp. 79-84
Persistent link: https://www.econbiz.de/10010528604
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Age matters : how developmental stages of adulthood affect customer reaction to complaint handling efforts
Roschk, Holger; Müller, Jana; Gelbrich, Katja - In: Journal of retailing and consumer services 20 (2013) 2, pp. 154-164
Persistent link: https://www.econbiz.de/10009734329
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Retail fairness : exploring consumer perceptions of fairness towards retailers' marketing tactics
Bang, Nguyen; Klaus, Philipp - In: Journal of retailing and consumer services 20 (2013) 3, pp. 311-324
Persistent link: https://www.econbiz.de/10009759787
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Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali; Hamzelu, Bahman; Alizadeh, Hamid - In: Journal of retailing and consumer services 31 (2016), pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
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Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali; Hamzelu, Bahman; Pourazizi, Lida; Hanzaee, … - In: Journal of retailing and consumer services 31 (2016), pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
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A relational performance model for developing innovation and long-term orientation in retail franchise organizations
Shockley, Jeff; Turner, Tobin - In: Journal of retailing and consumer services 32 (2016), pp. 175-188
Persistent link: https://www.econbiz.de/10011556646
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Reactions of the jilted consumer
Andrews MacLelland, Melinda; Foster, Jamye - In: Journal of retailing and consumer services 22 (2015), pp. 53-60
Persistent link: https://www.econbiz.de/10010468501
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The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek; Vijay, T. Sai; Srivastava, Abhishek - In: Journal of retailing and consumer services 64 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
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The role of human interaction in complaint handling
Jeanpert, Sophie; Jacquemier-Paquin, Laure; … - In: Journal of retailing and consumer services 62 (2021), pp. 1-7
Persistent link: https://www.econbiz.de/10012648974