Narrow search
Showing 1 - 10 of 24
Cover Image
Development of a service blueprint for the online-to-offline integration in service
Ryu, Do-Hyeon; Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 54 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012238381
Cover Image
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker; Finsterwalder, Jörg - In: Journal of retailing and consumer services 28 (2016), pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Cover Image
Understanding on-the-go consumption : identifying and quantifying its determinants
Benoit, Sabine; Schäfers, Tobias; Heider, Raphael - In: Journal of retailing and consumer services 31 (2016), pp. 32-42
Persistent link: https://www.econbiz.de/10011528499
Cover Image
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid; Russell-Bennett, Rebekah; … - In: Journal of retailing and consumer services 31 (2016), pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Cover Image
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho; Yoo, Jaewon - In: Journal of retailing and consumer services 48 (2019), pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Cover Image
Service value and retention : does gender matter?
Darley, William K.; Luethge, Denise J. - In: Journal of retailing and consumer services 48 (2019), pp. 178-185
Persistent link: https://www.econbiz.de/10012001297
Cover Image
Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko; Mitronen, Lasse; Kwan, Stephen K. - In: Journal of retailing and consumer services 49 (2019), pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
Cover Image
A 360-degree view of actor engagement in service co-creation
Finsterwalder, Jörg - In: Journal of retailing and consumer services 40 (2018), pp. 276-278
Persistent link: https://www.econbiz.de/10011801984
Cover Image
Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 45 (2018), pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
Cover Image
Buyer-seller amount-price equilibrium for prepaid services : implication for promotional pricing
Sinha, Rajesh Kumar; Adhikari, Atanu - In: Journal of retailing and consumer services 44 (2018), pp. 285-292
Persistent link: https://www.econbiz.de/10011904444