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~isPartOf:"Journal of retailing and consumer services"
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Relationship marketing
583
Beziehungsmarketing
582
Consumer behaviour
576
Konsumentenverhalten
576
Customer satisfaction
341
Kundenzufriedenheit
341
Service quality
332
Dienstleistungsqualität
331
Einzelhandel
212
Retail trade
212
Brand management
112
Markenführung
112
Online retailing
110
Online-Handel
110
Brand image
76
Markenimage
76
Social Web
71
Social web
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Customer service
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Kundenservice
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E-commerce
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Confidence
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Electronic Commerce
62
Vertrauen
62
Brand
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Customer integration
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Kundenintegration
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Markenartikel
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Internet marketing
54
Online-Marketing
54
Emotion
53
Viral marketing
53
Virales Marketing
53
Customer experience
48
Satisfaction
47
Customer loyalty
41
Beschwerdemanagement
40
Complaint management
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37
Customer value
35
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Prentice, Catherine
16
Söderlund, Magnus
10
Lombart, Cindy
9
Park, Jungkun
9
Dwivedi, Yogesh Kumar
6
Hollebeek, Linda D.
6
Khan, Imran
6
Klaus, Philipp
6
Louis, Didier
6
Molinillo, Sebastian
6
Park, Eunil
6
Quach, Sara
6
Rana, Nripendra P.
6
Thaichon, Park
6
Agag, Gomaa
5
Cambra-Fierro, Jesús
5
Jebarajakirthy, Charles
5
Mortimer, Gary
5
Paul, Justin
5
Seger-Guttmann, Tali
5
Antwi, Collins Opoku
4
Das, Gopal
4
Fazal-e-Hasan, Syed
4
Gong, Taeshik
4
Han, Xiaoyun
4
Hyun, Hyowon
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Japutra, Arnold
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Karande, Kiran
4
Kuppelwieser, Volker
4
Ladhari, Riadh
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Loureiro, Sandra Maria Correia
4
Ozuem, Wilson
4
Poncin, Ingrid
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Rosenbaum, Mark S.
4
Souiden, Nizar
4
Abdelmoety, Ziad Hassan
3
Alalwan, Ali Abdallah
3
Algharabat, Raed
3
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Journal of retailing and consumer services
Información comercial española : ICE : revista de economía
1,370
Journal of business research : JBR
921
Papeles de economía española
888
International journal of hospitality management
625
The service industries journal
500
Boletín de estudios económicos
482
Industrial marketing management : the international journal for industrial and high-tech firms
457
Revista de estudios agro-sociales
413
SpringerLink / Bücher
386
Economía industrial
380
Investigaciones económicas
357
Moneda y crédito : revista de economía
352
The journal of services marketing
344
Hacienda pública española : review of public economics
336
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
322
Discussion paper series / IZA
321
Tourism management : research, policies, practice
295
NBER working paper series
285
Applied economics
283
Working paper / National Bureau of Economic Research, Inc.
269
International journal of contemporary hospitality management
252
Revista de economía aplicada : publicación cuatrimestral
252
NBER Working Paper
242
Documentos de trabajo / Banco de España, Servicio de Estudios
239
Documento de trabajo / Fundación de las Cajas de Ahorros
224
Journal of travel and tourism marketing
219
The journal of business & industrial marketing
219
Journal of the Academy of Marketing Science
215
Discussion paper / Centre for Economic Policy Research
212
Cogent business & management
211
Journal of hospitality marketing & management
206
Journal of strategic marketing
204
Journal of Services Marketing
202
IZA Discussion Papers
197
Revista de historia económica
195
Services marketing quarterly
189
IZA Discussion Paper
188
Journal of air transport management
183
Auditing : a journal of practice & theory
179
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ECONIS (ZBW)
786
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1
A study on factors affecting service quality and loyalty intention in mobile banking
Zhou, Qingji
;
Lim, Fong Jie
;
Yu, Han
;
Xu, Gaoqian
;
Ren, …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502613
Saved in:
2
Examining consumer experience in using m-banking apps : a study of its antecedents and outcomes
Shahid, Shadma
;
Islam, Jamid Ul
;
Malik, Shehla
;
Hasan, Uzma
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013169561
Saved in:
3
Service quality dimensions and superior customer perceived value in retail banks : an empirical study on Mexican consumers
Vera, Jorge
;
Trujillo, Andrea
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 579-586
Persistent link: https://www.econbiz.de/10010128298
Saved in:
4
Social interaction, convenience and customer satisfaction : the mediating effect of customer experience
Srivasta, Mala
;
Kaul, Dimple
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1028-1037
Persistent link: https://www.econbiz.de/10010437674
Saved in:
5
Mediating role of customer forgiveness between perceived justice and satisfaction
Muhammad, Lakhi
;
Gul-E-Rana
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
Saved in:
6
Value-creation among retailers and consumers : new insights into the furniture market
Andreu, Luisa
;
Sánchez, Isabel
;
Mele, Cristina
- In:
Journal of retailing and consumer services
17
(
2010
)
4
,
pp. 241-250
Persistent link: https://www.econbiz.de/10003989681
Saved in:
7
Relationship quality as an antecedent of customer relationship proneness : a cross-cultural study between
Spain
and Mexico
Olavarría-Jaraba, Ana
;
Cambra-Fierro, Jesús J.
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 78-87
Persistent link: https://www.econbiz.de/10011826044
Saved in:
8
Impact of online convenience on mobile banking adoption intention : a moderated mediation approach
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012431680
Saved in:
9
Key influencers and inhibitors on adoption of the Internet for banking
Durkin, Mark
;
Jennings, Deirdre
;
Mulholland, Gwyneth
; …
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 348-357
Persistent link: https://www.econbiz.de/10003742275
Saved in:
10
The role of customer online brand experience in customers' intention to forward online company-generated content : the case of the Islamic online banking sector in Palestine
Yasin, Mahmoud
;
Liébana-Cabanillas, Francisco
;
Porcu, Lucia
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132223
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