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Online consumer behaviour and its relationship to website atmospheric induced flow : insights into online travel agencies in China
Gao, Lingling; Bai, Xuesong - In: Journal of retailing and consumer services 21 (2014) 4, pp. 653-665
Persistent link: https://www.econbiz.de/10010388513
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Web functionality, web content, information security, and online tourism service continuance
Ziqi Liao; Shi, Xinping - In: Journal of retailing and consumer services 39 (2017), pp. 258-263
Persistent link: https://www.econbiz.de/10011747859
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Social shopping website quality attributes increasing consumer participation, positive eWOM, and co-shopping : the reciprocating role of participation
Yang, Kiseol; Li, Xiaoshu; Kim, HaeJung; Kim, Young Hoon - In: Journal of retailing and consumer services 24 (2015), pp. 1-9
Persistent link: https://www.econbiz.de/10010528668
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Study on the steady state of the propagation model of consumers' perceived service quality in the community group-buying
Li, Jianfei; Li, Bei; Shen, Yang; Tang, Kun - In: Journal of retailing and consumer services 65 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013169620
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Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan; Chih, Wen-Hai; Wang, Kai-Yu - In: Journal of retailing and consumer services 64 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
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Distinguishing between the impact of social media public and private compliments on customers' future service recovery expectations
Bozkurt, Sıddık; Gligor, David - In: Journal of retailing and consumer services 60 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012502644
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Platform quality factors influencing content providers' loyalty
Kim, Junic - In: Journal of retailing and consumer services 60 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
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How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo; Silva, Susana C.; Ferreira, Margarida … - In: Journal of retailing and consumer services 44 (2018), pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
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Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.; Strutton, David - In: Journal of retailing and consumer services 53 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
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Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua; Zhang, Kaige - In: Journal of retailing and consumer services 77 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014462295