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~isPartOf:"Journal of retailing and consumer services"
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Understanding service quality...
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Consumer behaviour
583
Konsumentenverhalten
583
Customer satisfaction
422
Kundenzufriedenheit
420
Beziehungsmarketing
351
Relationship marketing
351
Service quality
332
Dienstleistungsqualität
331
Social Web
219
Social web
219
Einzelhandel
141
Retail trade
141
Online retailing
129
Online-Handel
129
Internet marketing
109
Online-Marketing
109
Brand management
91
Markenführung
91
Viral marketing
79
Virales Marketing
79
E-commerce
69
Electronic Commerce
69
Brand image
68
Markenimage
68
China
64
Satisfaction
63
Customer service
62
Kundenservice
61
Confidence
59
Vertrauen
59
Social media
54
Customer integration
52
Kundenintegration
52
Emotion
49
Beschwerdemanagement
41
Complaint management
41
Brand
39
Customer loyalty
38
Markenartikel
38
Customer experience
35
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Prentice, Catherine
15
Park, Jungkun
12
Söderlund, Magnus
12
Khan, Imran
7
Rana, Nripendra P.
7
Dwivedi, Yogesh Kumar
6
Hyun, Hyowon
6
Lombart, Cindy
6
Quach, Sara
6
Akram, Umair
5
Hollebeek, Linda D.
5
Ladhari, Riadh
5
Louis, Didier
5
Park, Eunil
5
Paul, Justin
5
Poncin, Ingrid
5
Thaichon, Park
5
Agag, Gomaa
4
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Chakraborty, Shibashish
4
Dhir, Amandeep
4
Gong, Taeshik
4
Jebarajakirthy, Charles
4
Karande, Kiran
4
Kumar, Jitender
4
Molinillo, Sebastian
4
Mortimer, Gary
4
Nilashi, Mehrbakhsh
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Samad, Sarminah
4
Seger-Guttmann, Tali
4
Alalwan, Ali Abdallah
3
Algharabat, Raed
3
Alnawas, Ibrahim
3
Anaya-Sánchez, Rafael
3
Ashill, Nicholas J.
3
Benkenstein, Martin
3
Bilgihan, Anil
3
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Journal of retailing and consumer services
China economic review : an international journal
1,631
Journal of business research : JBR
1,119
Energy economics
905
NBER working paper series
897
Finance research letters
892
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
859
Working paper / National Bureau of Economic Research, Inc.
777
International journal of hospitality management
773
Applied economics
739
SpringerLink / Bücher
724
Technological forecasting & social change : an international journal
718
NBER Working Paper
700
Discussion paper series / IZA
628
China & world economy
626
Emerging markets, finance & trade : a journal of the Society for the Study of Emerging Markets
626
International review of economics & finance : IREF
603
Asian Agricultural Research
599
The Chinese economy
560
Tourism management : research, policies, practice
558
Pacific-Basin finance journal
557
Applied economics letters
540
IZA Discussion Papers
520
Economic modelling
518
The China quarterly : an international journal for the study of China
498
IZA Discussion Paper
440
The service industries journal
415
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
415
Journal of comparative economics : the journal of the Association for Comparative Economic Studies
406
Journal of Chinese economic and business studies
398
Springer eBook Collection
398
International review of financial analysis
386
Working paper
385
Journal of Asian economics
357
Journal of travel and tourism marketing
351
Asia Pacific business review
334
Policy research working paper : WPS
328
Social sciences in China : a quarterly journal
325
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
323
Frontiers of economics in China : selected publications from Chinese universities
322
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ECONIS (ZBW)
782
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1
Online consumer behaviour and its relationship to website atmospheric induced flow : insights into online travel agencies in
China
Gao, Lingling
;
Bai, Xuesong
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 653-665
Persistent link: https://www.econbiz.de/10010388513
Saved in:
2
Web functionality, web content, information security, and online tourism service continuance
Ziqi Liao
;
Shi, Xinping
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 258-263
Persistent link: https://www.econbiz.de/10011747859
Saved in:
3
Social shopping website quality attributes increasing consumer participation, positive eWOM, and co-shopping : the reciprocating role of participation
Yang, Kiseol
;
Li, Xiaoshu
;
Kim, HaeJung
;
Kim, Young Hoon
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 1-9
Persistent link: https://www.econbiz.de/10010528668
Saved in:
4
Study on the steady state of the propagation model of consumers' perceived service quality in the community group-buying
Li, Jianfei
;
Li, Bei
;
Shen, Yang
;
Tang, Kun
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013169620
Saved in:
5
Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan
;
Chih, Wen-Hai
;
Wang, Kai-Yu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
Saved in:
6
Distinguishing between the impact of social media public and private compliments on customers' future service recovery expectations
Bozkurt, Sıddık
;
Gligor, David
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502644
Saved in:
7
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
8
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
Saved in:
9
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
10
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
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