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The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil; Xu, Kiki - In: Journal of retailing and consumer services 28 (2016), pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
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Consumer perceptions to support IoT based smart parcel locker logistics in China
Tang, Yuk Ming; Chau, Ka Yin; Xu, Duo; Liu, Xiaoyun - In: Journal of retailing and consumer services 62 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012648962
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Understanding consumers' behavior to adopt self-service parcel services for last-mile delivery
Zhou, Min; Zhao, Lindu; Kong, Nan; Campy, Kathryn S.; Xu, Ge - In: Journal of retailing and consumer services 52 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012132206
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How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang; Cheng, Peng; Ouyang, Zhe - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
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Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman; Paswan, Audhesh K.; Guzman, Francisco - In: Journal of retailing and consumer services 45 (2018), pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
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A field study of customers' switching behavior for bank services
Manrai, Lalita A.; Manrai, Ajay K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
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Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.; Smith, Amy K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
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Developing e-service quality scales : a literature review
Ladhari, Riadh - In: Journal of retailing and consumer services 17 (2010) 6, pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
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The influence of quality cues and typicality cues on restaurant purchase intention
Roest, Henk; Rindfleisch, Aric - In: Journal of retailing and consumer services 17 (2010) 1, pp. 10-18
Persistent link: https://www.econbiz.de/10003938036