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~isPartOf:"Journal of retailing and consumer services"
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Service quality
337
Dienstleistungsqualität
336
Consumer behaviour
237
Konsumentenverhalten
237
Customer satisfaction
219
Kundenzufriedenheit
219
Beziehungsmarketing
189
Relationship marketing
189
Einzelhandel
75
Retail trade
75
Customer service
60
Kundenservice
60
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
28
Dienstleistungssektor
27
Service industry
27
E-commerce
26
Electronic Commerce
26
Emotion
26
Viral marketing
26
Virales Marketing
26
Customer loyalty
23
Customer integration
22
Kundenintegration
22
Brand management
19
Customer experience
19
Ladengestaltung
19
Markenführung
19
Performance measurement
19
Performance-Messung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand image
16
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353
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Alnawas, Ibrahim
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Wang, Xueqin
3
Al Khateeb, Amr
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Carlson, Jamie
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
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Journal of retailing and consumer services
International journal of hospitality management
490
Auditing : a journal of practice & theory
446
Journal of business research : JBR
352
The service industries journal
328
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
282
Managerial auditing journal
277
The accounting review : a publication of the American Accounting Association
276
NBER working paper series
248
Working paper / National Bureau of Economic Research, Inc.
241
International journal of auditing : IJA
219
International journal of production research
218
NBER Working Paper
216
SpringerLink / Bücher
213
The journal of services marketing
212
Accounting horizons : a quarterly publication of the American Accounting Association
205
International journal of productivity and quality management : IJPQM
205
Cogent business & management
191
International journal of contemporary hospitality management
183
International journal of production economics
177
Discussion paper series / IZA
171
Journal of air transport management
165
The TQM journal : the international review of organizational improvement
160
International journal of quality & reliability management
159
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
158
The international journal of productivity and performance management : IJPPM
156
Tourism management : research, policies, practice
153
Journal of business ethics : JOBE
151
Journal of hospitality marketing & management
148
WPg : Kompetenz schafft Vertrauen
147
Services marketing quarterly
143
International journal of services and operations management
141
Journal of accounting and public policy
138
Total quality management & business excellence
138
Benchmarking : an international journal ; BIJ
137
Journal of Services Marketing
131
International journal of quality and service sciences
130
Public performance & management review
130
Journal of travel and tourism marketing
129
Management science : journal of the Institute for Operations Research and the Management Sciences
123
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ECONIS (ZBW)
353
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1
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
2
Some insights on conceptualizing and measuring service quality
Martínez, Jose A.
;
Martínez, Laura
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10003938049
Saved in:
3
Similarities and differences in Asian and Western travelers' service performance measurement, evaluation and outcomes
Brush, Gregory J.
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 351-361
Persistent link: https://www.econbiz.de/10012114177
Saved in:
4
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
5
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
6
Internet strategies and performance of Dutch retailers
Weltevreden, Jesse W. J.
;
Boschma, Ron
- In:
Journal of retailing and consumer services
15
(
2008
)
3
,
pp. 163-178
Persistent link: https://www.econbiz.de/10003699453
Saved in:
7
An international empirical analysis of the performance of manufacturers and retailers
Corstjens, Marcel
;
Steele, Richard
- In:
Journal of retailing and consumer services
15
(
2008
)
3
,
pp. 224-236
Persistent link: https://www.econbiz.de/10003699458
Saved in:
8
Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program
Vesel, Patrick
;
Zabkar, Vesna
- In:
Journal of retailing and consumer services
16
(
2009
)
5
,
pp. 396-406
Persistent link: https://www.econbiz.de/10003875627
Saved in:
9
Antecedents of customer loyalty : an empirical synthesis and reexamination
Pan, Yue
;
Sheng, Simon
;
Xie, Frank T.
- In:
Journal of retailing and consumer services
19
(
2012
)
1
,
pp. 150-158
Persistent link: https://www.econbiz.de/10009507879
Saved in:
10
Does the value manufacturers (brands) create translate into enhanced reputation? : a multi-sector examination of the value-satisfaction-loyalty-reputation chain
Tournois, Laurent
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 83-96
Persistent link: https://www.econbiz.de/10011347839
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