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Forecasting artificial intelligence on online customer assistance : evidence from chatbot patents analysis
Pantano, Eleonora; Pizzi, Gabriele - In: Journal of retailing and consumer services 55 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012268978
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Economic corollaries of personalized recommendations
Molaie, Mir Majid; Lee, Wonjae - In: Journal of retailing and consumer services 68 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013366250
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Uniform or spatially differentiated? : pricing strategies for information goods under simultaneous and sequential decision-making in multi-market context
Adhikari, Arnab; Sharma, Megha; Basu, Sumanta; Jha, … - In: Journal of retailing and consumer services 64 (2022), pp. 1-17
Persistent link: https://www.econbiz.de/10013209587
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e-banking culture : a comparison of EU 27 countries and Portuguese case in the EU 27 retail banking context
Fonseca, Jaime R. S. - In: Journal of retailing and consumer services 21 (2014) 5, pp. 708-716
Persistent link: https://www.econbiz.de/10010407237
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A consumer typology based on e-service quality and e-satisfaction
Bressolles, Grégory; Durieu, François; Senecal, Sylvain - In: Journal of retailing and consumer services 21 (2014) 6, pp. 889-896
Persistent link: https://www.econbiz.de/10010437000
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Brands as substitutes for the need for touch in online shopping
González-Benito, Óscar; Martos-Partal, Mercedes; San … - In: Journal of retailing and consumer services 27 (2015), pp. 121-125
Persistent link: https://www.econbiz.de/10011388101
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How to reduce perceived risk when buying online : the interactions between intangibility, product knolwedge, brand familarity, privacy and security concerns
Nepomuceno, Marcelo Vinhal; Laroche, Michel; Richard, … - In: Journal of retailing and consumer services 21 (2014) 4, pp. 619-629
Persistent link: https://www.econbiz.de/10010388516
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When e-commerce becomes more human by transposing the hospitality concept to merchant websites
Bataoui, Soffien - In: Journal of retailing and consumer services 65 (2022), pp. 1-18
Persistent link: https://www.econbiz.de/10013169636
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Online fraudulent returns in Taiwan : the impacts of e-retailers' transaction ethics and consumer personality
Chang, Hsiu-Hua; Guo, Yi-Yan - In: Journal of retailing and consumer services 61 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012581878
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Creating and detecting fake reviews of online products
Salminen, Joni; Kandpal, Chandrashekhar; Kamel, Ahmed … - In: Journal of retailing and consumer services 64 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013209474