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Understanding quality and satisfaction in public hospital services : a nationwide inpatient survey in Greece
Mitropoulos, Panagiotis; Vasileiou, Konstantinos; … - In: Journal of retailing and consumer services 40 (2018), pp. 270-275
Persistent link: https://www.econbiz.de/10011801980
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Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity
Luther, Louisa; Benkenstein, Martin; Rummelhagen, Katja - In: Journal of retailing and consumer services 30 (2016), pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
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Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future
Meesala, Appalayya; Paul, Justin - In: Journal of retailing and consumer services 40 (2018), pp. 261-269
Persistent link: https://www.econbiz.de/10011801977
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Investigating the non-linear effects of e-service quality dimensions on customer satisfaction
Finn, Adam - In: Journal of retailing and consumer services 18 (2011) 1, pp. 27-37
Persistent link: https://www.econbiz.de/10008839784
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The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung; Mengüç, Bülent; Fisher, Michelle; … - In: Journal of retailing and consumer services 18 (2011) 6, pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
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Patient experience in the digital age : an investigation into the effect of generational cohorts
Alkire, Linda; O'Connor, Genevieve E.; Myrden, Susan; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012305914
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Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya - In: Journal of retailing and consumer services 30 (2016), pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
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Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman; Paswan, Audhesh K.; Guzman, Francisco - In: Journal of retailing and consumer services 45 (2018), pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
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Engaging in unpaid jobs out of free will : an attribution theory perspective on the effects of supervisor support attributions on volunteers' service quality
Abrikwah, Eugene; Rachayeeta, Priti; Affum-Osei, Emmanuel; … - In: Journal of retailing and consumer services 74 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014363981