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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
424
Kundenzufriedenheit
422
Consumer behaviour
336
Konsumentenverhalten
336
Relationship marketing
268
Beziehungsmarketing
267
Dienstleistungsqualität
217
Service quality
217
Einzelhandel
92
Retail trade
92
Online retailing
85
Online-Handel
85
Satisfaction
63
Customer service
47
E-commerce
47
Electronic Commerce
47
Kundenservice
47
Loyalty
44
Brand management
39
Markenführung
39
Viral marketing
39
Virales Marketing
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Beschwerdemanagement
33
Complaint management
33
Confidence
33
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33
Customer loyalty
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Brand image
29
Markenimage
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28
Social web
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Customer experience
27
Internet marketing
27
Online-Marketing
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Mobilkommunikation
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Customer integration
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Customer retention
22
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446
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Söderlund, Magnus
12
Prentice, Catherine
10
Lombart, Cindy
7
Park, Jungkun
7
Louis, Didier
6
Mortimer, Gary
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Fazal-e-Hasan, Syed
4
Khan, Imran
4
Poncin, Ingrid
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Quach, Sara
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Agag, Gomaa
3
Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
Seger-Guttmann, Tali
3
Abdelmoety, Ziad Hassan
2
Abumalloh, Rabab Ali
2
Aguilar-Illescas, Rocío
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Alnawas, Ibrahim
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Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Audrain-Pontevia, Anne-Françoise
2
Baier, Daniel
2
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Journal of retailing and consumer services
International journal of hospitality management
386
Journal of business research : JBR
325
Journal of payments strategy & systems
216
Journal of Services Marketing
200
IMF Staff Country Reports
198
The journal of services marketing
196
Tourism management : research, policies, practice
182
The service industries journal
177
Journal of travel and tourism marketing
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of hospitality marketing & management
158
International journal of contemporary hospitality management
144
European Journal of Marketing
119
International Journal of Bank Marketing
116
Cogent business & management
107
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
107
Services marketing quarterly
105
Journal of service research : JSR
90
Service business
89
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
88
Asia Pacific journal of marketing and logistics
87
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Tourism management perspectives : TMP
86
Psychology & marketing
82
International Journal of Contemporary Hospitality Management
81
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
77
SpringerLink / Bücher
74
Industrial marketing management : the international journal for industrial and high-tech firms
73
Journal of service management
73
Journal of strategic marketing
71
International journal of quality and service sciences
69
The international journal of bank marketing : IJBM
69
Total quality management & business excellence
69
International Journal of Quality & Reliability Management
64
International journal of services and operations management
64
Staff working paper / Bank of Canada
64
European journal of marketing : EJM
63
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ECONIS (ZBW)
446
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446
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1
Loyalty
program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions
Söderlund, Magnus
;
Colliander, Jonas
- In:
Journal of retailing and consumer services
25
(
2015
),
pp. 47-57
Persistent link: https://www.econbiz.de/10011313602
Saved in:
2
The effect of justice in the history of
loyalty
: a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
3
Price image consequences
Lombart, Cindy
;
Louis, Didier
;
Labbé-Pinlon, Blandine
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 107-116
Persistent link: https://www.econbiz.de/10011434109
Saved in:
4
Sources of retailer personality : private brand perceptions
Lombart, Cindy
;
Louis, Didier
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 117-125
Persistent link: https://www.econbiz.de/10011434111
Saved in:
5
Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa
;
Cruz, Mariana
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
Saved in:
6
A risk worth taking : perceived risk as moderator of satisfaction,
loyalty
, and willingness-to-pay premium price
Casidy, Riza
;
Wymer, Walter
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 189-197
Persistent link: https://www.econbiz.de/10011556648
Saved in:
7
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
8
Turning dissatisfied into satisfied customers : how referral reward programs affect the referrer's attitude and
loyalty
toward the recommended service provider
Kuester, Madlen
;
Benkenstein, Martin
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 897-904
Persistent link: https://www.econbiz.de/10010437822
Saved in:
9
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
10
When the customer has left the store : an examination of the potential for satisfaction rub-off effects and purchase versus no purchase implications
Söderlund, Magnus
;
Berg, Hanna
;
Ringbo, Joel
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 529-536
Persistent link: https://www.econbiz.de/10010388539
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