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Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience
Jain, Nikunj Kumar; Gajjar, Hasmukh; Shah, Bhavin J. - In: Journal of retailing and consumer services 59 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012433719
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Creating customer repurchase intention in internet retailing : the effects of multiple service events and product type
Cho, Yun Kyung - In: Journal of retailing and consumer services 22 (2015), pp. 213-222
Persistent link: https://www.econbiz.de/10010469043
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Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie; O'Cass, Aron; Ahrholdt, Dennis C. - In: Journal of retailing and consumer services 27 (2015), pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
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Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim; Al Khateeb, Amr - In: Journal of retailing and consumer services 66 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
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Effects of online retailer after delivery services on repurchase intention : an empirical analysis of customers' past experience and future confidence with the retailer
Javed, Muhammad Kashif; Wu, Min - In: Journal of retailing and consumer services 54 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012238377
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Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar; Pons, Frank - In: Journal of retailing and consumer services 34 (2017), pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
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Identifying the determinants of online retail patronage : a perceived-risk perspective
Davari, Arezoo; Iyer, Pramod; Rokonuzzaman, Md - In: Journal of retailing and consumer services 33 (2016), pp. 186-193
Persistent link: https://www.econbiz.de/10011598742
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David versus Goliath : service quality factors for niche providers in online retailing
Brusch, Ines; Schwarz, Benjamin; Schmitt, Rebecca - In: Journal of retailing and consumer services 50 (2019), pp. 266-276
Persistent link: https://www.econbiz.de/10012114169
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The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek; Vijay, T. Sai; Srivastava, Abhishek - In: Journal of retailing and consumer services 64 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
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"Alexafying" shoppers : the examination of Amazon's captive relationship strategy
Ramadan, Zahy B. - In: Journal of retailing and consumer services 62 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012648834