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~isPartOf:"Journal of retailing and consumer services"
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Relationship marketing
583
Beziehungsmarketing
582
Consumer behaviour
487
Konsumentenverhalten
487
Customer satisfaction
279
Kundenzufriedenheit
279
Dienstleistungsqualität
217
Service quality
217
Einzelhandel
186
Retail trade
186
Brand management
104
Markenführung
104
Online retailing
91
Online-Handel
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Prentice, Catherine
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Lombart, Cindy
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Park, Jungkun
8
Hollebeek, Linda D.
6
Klaus, Philipp
6
Kuppelwieser, Volker
6
Louis, Didier
6
Söderlund, Magnus
6
Agag, Gomaa
5
Khan, Imran
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Park, Eunil
5
Quach, Sara
5
Rana, Nripendra P.
5
Seger-Guttmann, Tali
5
Thaichon, Park
5
Cambra-Fierro, Jesús
4
Das, Gopal
4
Fazal-e-Hasan, Syed
4
Finsterwalder, Jörg
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Gong, Taeshik
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Han, Xiaoyun
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Loureiro, Sandra Maria Correia
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Paul, Justin
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Abdelmoety, Ziad Hassan
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Anaya-Sánchez, Rafael
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Arndt, Aaron D.
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Baumann, Chris
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Carlson, Jamie
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Cheah, Jun-Hwa
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Dwivedi, Yogesh Kumar
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Elms, Jonathan
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Frasquet Deltoro, Marta
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Harun, Ahasan
3
Hyun, Hyowon
3
Islam, Jamid Ul
3
Japutra, Arnold
3
Jebarajakirthy, Charles
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Journal of retailing and consumer services
Journal of business research : JBR
745
The service industries journal
461
Industrial marketing management : the international journal for industrial and high-tech firms
457
SpringerLink / Bücher
359
International journal of hospitality management
349
The journal of services marketing
307
The journal of business & industrial marketing
225
Journal of the Academy of Marketing Science
185
Journal of strategic marketing
174
Journal of service management
167
Journal of service research : JSR
165
International journal of electronic customer relationship management : IJECRM
158
International journal of contemporary hospitality management
144
Service business
142
Journal of marketing
131
Journal of hospitality marketing & management
130
Services marketing quarterly
127
Tourism management : research, policies, practice
125
Journal of travel and tourism marketing
123
Gabler Edition Wissenschaft
121
International journal of production economics
121
Journal of retailing
121
Psychology & marketing
120
Asia Pacific journal of marketing and logistics
117
European Journal of Marketing
115
Cogent business & management
114
Journal of Business & Industrial Marketing
114
Marketing intelligence & planning
113
The journal of product & brand management
113
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
113
The journal of brand management : an international journal
112
Journal of Services Marketing
109
European journal of marketing : EJM
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
European journal of operational research : EJOR
104
Springer eBook Collection / Business and Economics
90
The international journal of bank marketing : IJBM
90
Journal of service research
86
Journal of marketing management : MM
85
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ECONIS (ZBW)
646
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1
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
2
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
3
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
4
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
5
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
6
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
7
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
8
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
9
The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
10
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
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