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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
324
Konsumentenverhalten
324
Beziehungsmarketing
257
Relationship marketing
257
Dienstleistungsqualität
214
Service quality
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Einzelhandel
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Retail trade
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Online retailing
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Online-Handel
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Satisfaction
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Customer service
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Kundenservice
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E-commerce
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Electronic Commerce
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Viral marketing
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Virales Marketing
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Brand management
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Markenführung
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Beschwerdemanagement
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Complaint management
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Confidence
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Customer loyalty
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Vertrauen
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Brand image
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Customer experience
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Markenimage
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Loyalty
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Online-Marketing
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Mobile communications
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Mobilkommunikation
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Social web
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Emotion
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Customer integration
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Customer retention
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Söderlund, Magnus
12
Prentice, Catherine
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Park, Jungkun
7
Lombart, Cindy
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Louis, Didier
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Park, Eunil
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Fazal-e-Hasan, Syed
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Hollebeek, Linda D.
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Hong, EunPyo
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Islam, Jamid Ul
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Karande, Kiran
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Molinillo, Sebastian
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Nilashi, Mehrbakhsh
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Paul, Justin
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Prybutok, Victor R.
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Rokonuzzaman, Md
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Samad, Sarminah
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Seger-Guttmann, Tali
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Agag, Gomaa
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Aguilar-Illescas, Rocío
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Asante, Eric Adom
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Audrain-Pontevia, Anne-Françoise
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Baier, Daniel
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Bala, Pradip Kumar
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Journal of retailing and consumer services
International journal of hospitality management
361
Journal of business research : JBR
339
The journal of services marketing
192
Journal of Services Marketing
185
Tourism management : research, policies, practice
184
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
179
The service industries journal
174
Journal of travel and tourism marketing
168
Iranian economic review : journal of University of Tehran
162
Journal of hospitality marketing & management
156
International journal of contemporary hospitality management
146
Cogent business & management
115
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
European Journal of Marketing
109
International Journal of Bank Marketing
106
International journal of productivity and quality management : IJPQM
105
Tourism management perspectives : TMP
104
Services marketing quarterly
99
Asia Pacific journal of marketing and logistics
94
Journal of air transport management
94
The TQM journal : the international review of organizational improvement
94
Service business
91
SpringerLink / Bücher
91
Journal of service research : JSR
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
International Journal of Contemporary Hospitality Management
84
Psychology & marketing
83
Journal of the Academy of Marketing Science
78
International journal of business information systems : IJBIS
77
International journal of services and operations management
77
Industrial marketing management : the international journal for industrial and high-tech firms
75
International journal of quality & reliability management
71
Total quality management & business excellence
71
International journal of economic perspectives : IJEP
70
Journal of service management
70
Journal of strategic marketing
70
Technological forecasting & social change : an international journal
69
Tourism analysis : an interdisciplinary tourism & hospitality journal
68
International Journal of Quality & Reliability Management
67
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ECONIS (ZBW)
431
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1
A valued agent : how ECAs affect website customers' satisfaction and behaviors
Ben Mimoun, Mohammed Slim
;
Poncin, Ingrid
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 70-82
Persistent link: https://www.econbiz.de/10011347840
Saved in:
2
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
3
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
4
Performance model of community pharmacies in low-middle income countries : a societal perspective
Ranghchian, Maryam
;
Sehat, Shima
;
Akhgari, Mehdi
; …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 241-248
Persistent link: https://www.econbiz.de/10011801961
Saved in:
5
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
6
Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy
- In:
Journal of retailing and consumer services
15
(
2008
)
4
,
pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
Saved in:
7
Exploring asymmetric effects in the formation of retail price satisfaction
Zielke, Stephan
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 335-347
Persistent link: https://www.econbiz.de/10003742273
Saved in:
8
Key influencers and inhibitors on adoption of the Internet for banking
Durkin, Mark
;
Jennings, Deirdre
;
Mulholland, Gwyneth
; …
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 348-357
Persistent link: https://www.econbiz.de/10003742275
Saved in:
9
Consumer shopping value, satisfaction and loyalty in discount retailing
Carpenter, Jason M.
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 358-363
Persistent link: https://www.econbiz.de/10003742276
Saved in:
10
Assessing the relationship between loyalty program attributes, store satisfaction and store loyalty
Bridson, Kerrie
;
Evans, Jody
;
Hickman, Melissa
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 364-374
Persistent link: https://www.econbiz.de/10003742277
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