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~isPartOf:"Journal of retailing and consumer services"
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Consumer anger: a label in sea...
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Consumer behaviour
1,930
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1,929
Beziehungsmarketing
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487
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Park, Jungkun
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Mortimer, Gary
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Pantano, Eleonora
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Klaus, Philipp
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Ladhari, Riadh
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Otterbring, Tobias
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Rana, Nripendra P.
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International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
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Journal of retailing and consumer services
Journal of business research : JBR
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European Journal of Marketing
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Asia Pacific journal of marketing and logistics
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Journal of Consumer Marketing
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Management science : journal of the Institute for Operations Research and the Management Sciences
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The journal of services marketing
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The journal of product & brand management
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Journal of Services Marketing
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European journal of marketing : EJM
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Journal of marketing research : JMR
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International journal of contemporary hospitality management
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Cogent business & management
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The journal of brand management : an international journal
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Journal of business ethics : JOBE
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Journal of marketing management : MM
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Journal of retailing
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Journal of the Academy of Marketing Science
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Journal of marketing
348
Journal of hospitality marketing & management
346
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
336
Journal of international consumer marketing
333
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
330
Journal of consumer behaviour : an international research review
327
Marketing letters : a journal of research in marketing
325
Journal of marketing communications
317
Marketing intelligence & planning
311
International journal of retail & distribution management
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ECONIS (ZBW)
2,103
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1
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
2
Self-diminishing effects of awe on consumer forgiveness in service encounters
Yang, Yan
;
Hu, Jing
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502710
Saved in:
3
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
4
Whom do customers blame for a service failure? : effects of thought speed on causal locus attribution
Pacheco, Natália Araújo
;
Geuens, Maggie
;
Santos, …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 60-65
Persistent link: https://www.econbiz.de/10011801745
Saved in:
5
Chatbots and service failure : when does it lead to customer aggression
Huang, Yu-Shan
;
Dootson, Paula
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366333
Saved in:
6
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
7
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
8
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
Saved in:
9
Emotion
and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
10
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
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